Charlotte Smith Email and Phone Number

Remote and onsite application support and training for Microsoft Windows, Office, Blackboard Learn, iPad/iPhone and Android devices.

•Analyze training needs of faculty and staff to develop new training programs or modify and improve existing programs. •Plan, develop, and provide technology training and workshop development programs, such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops using best practice methods.•Working with a wide range of multimedia software including, class capture, audio, video, web, animation, and photo to assist with development of materials for online, hybrid, and face to face courses.•Provides technological resource orientation for new employees, including, IP telephony system and Office applications.•Training and support of an online learning management system.•Troubleshooting technical course design issues with faculty.•Collaborating with co-workers, on departmental and college-wide projects.•Assist with emergency notification system as needed.•Conducting software training sessions for students and new hires.•Maintains a helpdesk to provide support to faculty/staff/students in desktop applications, instructions, access, and training of online course delivery systems, internet, and campus email.•Participate on university committees.•Facilitate state authorizations and agreements for distance learning.

Administrative director of the department. Managed small staff of three.

Managed the recruitment and admisions of undergraduate and graduate students.