Clarence Smith Email and Phone Number
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Clarence Smith is a Delivery Project Executive for a Fortune 100 Information Technology company. He has 25 years of experience in Application Development/Enhancements serving in various roles from Program/Project Manager, Systems Analyst, and Programmer in the corporate Information Technology and global services businesses. Clarence has proven expertise and technical leadership in multi-year development projects for medium and large systems in the Health Care and Retail industries effectively delivering business solutions and developing long-term client relationships.Specialties: Business Expertise: Client relationship management, Project Management/Consulting, Cross-functional team management, HealthCare and Retail Industries.Technical Expertise: I/T Architecture and Multi-tier development, System Analysis, Business Analytics, Implementation, and Training.
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Delivery Project ExecutiveIbm Sep 2015 - PresentMacy'S Systems And TechnologyAs DPE, managed and optimized Global Delivery and services for client value and competitive advantage for the Macy’s Systems and Technology (MST) account; Managed to approved budget; Led and directed service delivery team to develop program, project, and business strategies to meet contract deliverables; Responsible for contract SLA/SLO (Service Level Agreements/Objectives); Proactively managed business controls (audit readiness); Developed positive, trusting working relationships with client executives; Negotiated contract terms and conditions -
Program ManagerIbm Mar 2012 - Aug 2015Macys Systems And TechnologyAs Program Manager, managed a multi-million dollar portfolio for the Macy’s Systems and Technology (MST). Supervised up to 10 project managers and 100+ US and global resources through all phases of the Software Delivery Lifecycle (SDLC) using Waterfall, LEAN, and Agile methodologies. Hosted daily stand-ups meetings; Tracked Story boards and assigned user stories. As Project Manager, tracked project plans, reviewed deliverable, issues and risks and provided metric and status reports to senior executives.
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Program ManagerIbm Global Business Services Feb 2011 - Mar 2012Service Master CompanyAs Project Manager, managed Terminix, a division of the ServiceMaster Company, application portfolio. Provided project cost and duration estimates; led both US and global resources from project initiation to project close. Tracked project plans, reviewed deliverables, issues and risks and provided metric and status reports to senior executives. Lead role supporting the PMO transition and transformation of existing processes and tools to increase ROI for software development.
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Project ManagerIbm Nov 2004 - Jan 2011Macy'S Systems And TechnologyAs Program Manager, managed a multi-million dollar portfolio for the Macy’s Systems and Technology (MST) formally Federated Systems Group (FSG) comprised of 10 applications. Supervised 10 project managers and 100+ US and global resources to coordinate the systems migration and integration initiative to integrate May Department Stores systems with Federated systems. Led the application and data restructuring to proceed with business expansion and corporate organization initiatives beyond present, limited capabilities.As Project Manager, tracked project plans, reviewed deliverable, issues and risks and provided metric and status reports to senior executives.
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Project ManagerIbm Global Business Services Mar 2003 - Oct 2004LexmarkManaged application support, maintenance, enhancement, break-fix, and development projects for a portfolio of Lexmark Financial applications. A few examples include Travel Expense Account, Tax, Treasury, and Accounts Payable document imaging. Wrote and delivered business requirements and project estimates to client. Coordinated and planned meeting business requirements using IBM resources from the Application Management Services (AMS) and Service Delivery Center towers. Led in the account’s attainment of the SEI/CMM Level 3 (Software Engineering Institute/Capability Maturity Model). Co-led all software engineering process improvement activities across the AMS tower as a member of the Lexmark account SEPG (Software Engineering Process Group).
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Project And Ebusiness Interface ManagementIbm Global Business Services Nov 1998 - Feb 2003Senior I/T Specialist managing 23 programmers in the migration of Prudential HealthCare to Aetna US HealthCare systems for IBM Application Management Services (AMS) Aetna account. Led the effort to sunset the Prudential HealthCare’s Group Eligibility System. Developed and delivered client proposals and estimates, analyzed and created business requirements, developed programming specifications and code, and hosted numerous Quality Assurance (QA) reviews. Lead negotiations with customer on scope, schedule, and cost. Performed mentoring and business training.
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Technical LeadIbm Jul 1997 - Oct 1998Led in the account’s attainment of the SEI/CMM Level 2 (Software Engineering Institute/Capability Maturity Model). I/T Specialist leading various cross-functional teams for multiple applications development and maintenance releases of Prudential HealthCare group systems for the IBM AMS Prudential account. Created business requirements, developed programming specifications and code, and performed code reviews. Negotiated with client on deliverables and finalized requirements within client constraints (i.e., scope, cost, time). Set priorities and milestones for both IBM and the client.
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Systems AnalystPrudential Healthcare Jan 1997 - Jun 1997Project Leader for all Prudential HealthCare Batch applications to support group health and dental products. Developed applications using the Learmont and Burchett Management System (LBMS) methodology. Performed production support and analysis. Recommended system enhancements to increase productivity of end-users. Interviewed and recommended prospective new hires. Trained and mentored new programming personnel. -
Strategic ConsultantPrudential Healthcare Apr 1996 - Dec 1996Re-engineered the eligibility enrollment and ID Card process. Redesigned the Batch enrollment process. Performed cost-benefit, opportunity and assessments analysis. Performed site visits to review proposed methods. Interviewed and recommended prospective vendors for business ventures.
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Programming SpecialistPrudential Healthcare Jun 1990 - Mar 1996Programmer for several application development and maintenance releases for the conversion from multiple legacy VSAM eligibility systems to a new consolidated DB2 eligibility system. Performed production support and analysis. Designed, coded, tested, debugged and documented COBOL/2 and DB2 programs.
Clarence Smith Skills
Clarence Smith Education Details
Frequently Asked Questions about Clarence Smith
What company does Clarence Smith work for?
Clarence Smith works for Ibm
What is Clarence Smith's role at the current company?
Clarence Smith's current role is Delivery Project Executive at IBM Global Business Services.
What is Clarence Smith's email address?
Clarence Smith's email address is cs****@****ibm.com
What schools did Clarence Smith attend?
Clarence Smith attended Penn State University.
What skills is Clarence Smith known for?
Clarence Smith has skills like Training, Business, Retail, Project Management, Business Analysis, Team Leadership, Program Management, Leadership, Management, Integration, Crm, Software Project Management.
Who are Clarence Smith's colleagues?
Clarence Smith's colleagues are Joyce Acocella, Sandesh Mukkati, Durgamahesh Bandaru, Saravana Kumar Vr, Zainab Gangerdiwala, Sumalatha Mv1, Satish Pratap.
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Clarence Smith
Nashville, Tn3duncanchannon.com, propelmarketing.com, brainlabsdigital.com5 +161724XXXXX
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Clarence Smith
Greater Philadelphia -
Clarence Smith
Miami, Fl1omnigo.com -
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