• Leading strategic relationships and technical solution delivery across Fortune 100 & 500 accounts, driving multi-threaded executive engagement for named accounts with $1.5M ARR.• Aligned recruitment efforts and mentored new Success Managers on strategic account management (renewals, EBRs, technical solutions), achieving over 96% GRR attainment QoQ.• Manage strategic relationships with technology partners and global system integrators, driving joint technical solutions to accelerate enterprise customer success.• Contributed to strategic product initiatives, including design partnerships, development of knowledge base and internal process documentation, and establishment of a feedback loop for beta product features to support the Go-to-Market (GTM) motion.

• Managed growing enterprise portfolio ($1.1M ARR), exceeding growth targets through value-based selling and strategic account planning.• Optimized Professional/Technical Services delivery and resource allocation model for enterprise accounts in Americas region.• Designed and implemented framework for identifying expansion opportunities, creating strategic plans for enhanced customer lifetimevalue.• Championed the customer voice by collaborating with Product and Engineering to drive product optimization leading to NPS >80.• Designed and launched customer enablement programs, achieving 20% growth in platform adoption and 30% improvement inonboarding efficiency.• Conducted in-person Executive Business Reviews (EBRs) across North America, building C-suite relationships to drive strategic expansion.

• Managed initial portfolio of $900K ARR, achieving 95% renewal rate and contributing 15% growth through strategic upsells.• Conducted strategic business reviews with customers and C-level executives, effectively communicating product value and ROI.• Facilitated workshops and sessions to gather client business use-cases, enabling the product team to prioritize features and enhancementsaligned with customer needs.• Collaborated with internal teams to implement customer success best practices and drive adoption initiatives.

- Handling Ecommerce operations and technical support for Enterprise clients.- Mentoring and training consultants to learn Cvent Ecommerce operations.- Working closely with senior management in finance to streamline Ecommerce operations and adding to customer satisfaction to achieve business objectives.- Root cause analysis and reflection to ensure continuous process improvement thereby focusing on excellent client experience.

- Handling Ecommerce operations and technical support for North American/European/APAC clients.- Managing the entire merchant boarding process for Cvent Payment Services(in-house merchant account) right from contract to computing the remittance for the online payments collected for the clients using Cvent Payment Services.- Working with vendors such as PayPal, Stripe, CyberSource, First Data, Chase Paymentech for integrating with Cvent platform based on client/project requirements.- Gather client requirements for future releases of the product and document their feedback accordingly in SalesForce.- Assisting the sales team in closing new book businesses in the US, UK, EU, SA, Middle East, APAC by client business requirement analysis and providing effective eCommerce solutions.- Provide suggestions to the client to improve the overall result of the implementation and help clients meet their business goals.

- Gather client requirements for data extraction from the RegOnline(acquired by Cvent) platform before the sunset date.- Creating SQL queries based on the client’s requirements to extract the requested data from the RegOnline database and formatting the file using Python.- Sharing the extracted data with the clients for review before migrating it to Cvent and migrating the data to the Cvent database after the go-ahead from the client’s side.- Migrated and onboarded 1000+ clients to Cvent in a span of 6 months before RegOnline sunset date.