Sam Ahmad Email & Phone Number

As the Head of Customer Success and Operations, I am responsible for building and scaling customer success and operations functions that deliver exceptional customer experiences. I lead a team of professionals and work closely with other departments to drive growth and retention. Under my leadership, the team increased customer satisfaction by 25% and reduced churn by 30%

New York, United States

Responsible for managing relationships with key clients and ensuring their success.Developed and executed strategies to increase client retention and satisfaction, resulting in a 85% client retention rate.Collaborated with cross-functional teams to ensure client's needs were met, including product development, sales, and support.Acted as the main point of contact for clients, handling inquiries, complaints, and escalations to ensure timely and satisfactory resolution.Conducted… Show more Responsible for managing relationships with key clients and ensuring their success.Developed and executed strategies to increase client retention and satisfaction, resulting in a 85% client retention rate.Collaborated with cross-functional teams to ensure client's needs were met, including product development, sales, and support.Acted as the main point of contact for clients, handling inquiries, complaints, and escalations to ensure timely and satisfactory resolution.Conducted regular business reviews with clients to assess their satisfaction, identify areas for improvement, and make recommendations. Show less

Leading cross-functional teams to deliver projects that resulted in increased revenue and customer satisfaction.Successfully delivered multiple projects, including website redesigns, new product launches, and process improvements.Collaborated with stakeholders to define project scope, goals, and deliverables, and created project plans that identified project milestones, tasks, and timelines.Monitored project progress, provided regular status updates, and identified and mitigated… Show more Leading cross-functional teams to deliver projects that resulted in increased revenue and customer satisfaction.Successfully delivered multiple projects, including website redesigns, new product launches, and process improvements.Collaborated with stakeholders to define project scope, goals, and deliverables, and created project plans that identified project milestones, tasks, and timelines.Monitored project progress, provided regular status updates, and identified and mitigated risks and issues.Facilitated communication between cross-functional teams, leading regular project meetings and providing coaching and guidance to team members as needed. Show less

Northern Punjab Rawalpindi, Pakistan

Managed a customer support team, ensuring timely resolution of inquiries and complaints.Improved customer satisfaction ratings by implementing policies and procedures.Analyzed support metrics to make process improvement recommendations.Collaborated with cross-functional teams to meet customer needs and drive results.

Rawalpindi, Punjab, Pakistan

Provided exceptional customer service to customers as a Customer Support Representative for E-commerce brands.Ensured timely and satisfactory resolution of customer inquiries and complaints.Collaborated with cross-functional teams, including product development, sales, and logistics, to meet customer needs.Utilized various customer support software and tools to manage customer inquiries and provide support.