Sean Newman Email & Phone Number

Reston, Virginia, US

Tampa, FL, US

Contractor for IRS

Tokyo, JP

Tokyo, JP

* Collaborated with sales team and client to gather detailed customer requirements, estimate time tomarket and devise a solution to meet customer's expectations* Collaborated with a team to construct a C# web application running on Azure to collect and storeinformation. Application was completely data driven and could be configured to present customizable.

Chiyoda-ku, Tokyo, JP

* Designed and developed distributed backend REST services using multiple Docker containers across numerous servers and data centers, for a credit card processing company. These services handled over 2 million requests per day* Designed an SQL database to provide configuration data through these services for call routing and handling. Database was also.

Bryanston, Johannesburg, ZA

* Developed a modular Finesse gadget to interface with multiple recording backend systems to allow for pause, resume, start, stop control of agent recording. Changing the recording system backend only requires loading a different Javascript fle, allowing it to be easily deployed to different clients* Collaborated to develop a situation room application to.

Bryanston, Johannesburg, ZA

* Developed CVP applications to request user input and perform a lookup in Salesforce for customer account information.* Developed numerous gadgets for Cisco Finesse to interface with multiple backend systems, display information from call variables and allow single step transfers to post call survey applications or other numbers configured by the client.

Valencia, CA, US

* Devised an application and gadget to interface with the Calabrio recording platform to start and stop recording segments and attach MetaData to call recordings for several government health care clients in California* Took training classes on Cisco CVP 9.x for Administration and Development* Led on site at E*Trade to help upgrade and transition to.

US

* Developed RESTful web service to front-end a dual-cluster Call Manager installation and allow end users to click-to-dial from any of their phones, control speed dial information across multiple devices, remotely update call forwarding, set mobile connect and reset their PIN from an internally developed web portal.* Developed an application to integrate.

US

Integrate with and extend the various Cisco UC and Collaboration platforms to extract reporting data and automate tasks.* Built web page to allow non-telecom personnel to reset contact center phones on Call Manager cluster to resolve problems and reduce tech support calls to telecom personnel.* Developed application to interface with Call Manager via AXL.

US

* Developed Java applications and Web sites for internal customer support using Tomcat* Enhanced internal web application used for customer account management* Developed IVR response and call routing using VXML* Developed Java browser plugin to interface with Cisco CTIOS for Agent monitoring, customer information screen pops and agent state control.

Morristown, New Jersey, US

* Developed C/C++ applications for Linux and Solaris* Developed applications for troubleshooting Avaya telephony switches using OPSJ artificial intelligence rules to correct problems, apply upgrades and alert administrators of problems* Developed high speed ESB for connecting Cisco ICM to various systems used for telephony call routing. Including.

* Responsible for developing multiple solutions using C, C++ and Java across multiple platforms including Windows, Solaris, HP-UX and Linux.* Developed a Linux PAM module to authenticate users using a challenge/response mechanism.

* Developed applications using the Remedy Action Request System* Developed multiple C, C++, Java and shell script applications on Windows, Solaris and HP-UX* Responsible for installing / maintaining email, web, DNS, & source control servers* Developed a PoC, C++ application for Research In Motion's Blackberry device to receive & update help desk tickets.

Basking Ridge, NJ, US

* Responsible for developing / maintaining Help Desk applications using the Remedy Action Request System* Responsible for administering HP-UX servers and Sybase databases used by Remedy ARS* Responsible for HP-UX Administration, performance tuning and backup

Armonk, New York, NY, US

Phone support for IBM K-12 software.Phone support for Novell Netware.

Computer Science

Game & Simulation Programming, Computer Science