Cacilie Sobrevilla Email & Phone Number

- Professional Photographer - Established genuine customer relationships, resulting in a 85% repeat customer base.- Social Media accounts management. - Digital Marketing campaign creator.

- Managed the pricing and rebate programs for more than 40+ clients in the Andean region.- Supervised the Ecuador, Bolivia, Paraguay and Perú Pricing Team. - Participated in the implementation of the Bolivia Pricing Team. - Lead the implementation of the Ecuador Pricing Team. - Responsible for the Transactional Pricing. (Campaigns, Promotions, Special discounts) - Assemble data and prepare periodic and special reports.- Reviewed and developed pricing policies and adapted them to global policies. - Conducted surveys and analyzed data on the buying habits wholesale and retail consumers.

- Developed, and maintained customer relationships to maximize retention and solved their complaints.- Interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.- Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Pre and post sales support. - Ensure the full customer support lifecycle is 100% covered on a daily basis.- Created e-surveys and increased the % of customers that give feedback.

- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.- Ensures that appropriate actions are taken to resolve customers problems and concerns.- Developed, and maintained customer relationships to maximize retention and solved their complaints.- Trained customers on products, services, to ensure better communication. - Kept records of all conversations in our call center database. - Immediate assistance services for users of data applications. - Training and troubleshoot of diverse platforms (android, ios, blackberry), messaging, data transmission, tester in 3G networks.