Callie Sokoloski Email & Phone Number

Providence, RI, US

Boston, Massachusetts, United States

• Leads new client implementation projects, providing technical support and guidance on best practices.
• Collaborates with Customer Success team to strategize on new accounts, designing and executing against implementation plans.
• Acts as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value.
• Manages and coordinates multiple customer implementations simultaneously as the implementation lead.
• Configures LinkSquares software applications for customers using a training and enablement approach.
• Tracks project plans, and report project progress to appropriate parties.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Partnered with Sales, Customer Success, and Implementation teams to effectively onboard and support customers.
• Provided contract support solutions following step-by-step documentation and utilizing software tools.
• Diagnosed software and contract issues and identify and implement temporary and long term solutions.
• Managed a queue of assigned contract processing requests to completion.
• Helped establish project standards and methodologies to improve efficiency and effectiveness.
• Developed in depth knowledge of LinkSquares software.

Boston, Massachusetts, United States

• Independently ensures smooth and efficient box office operations pertaining to all communications, customer service, and accounting best practices in a fast-paced live music environment.
• Coordinates with marketing to maximize sales for events, generating over 1.5 million dollars in annual revenue across 250 live events each year.
• Hires, motivates, and grows a team of 40 customer service professionals.
• Oversees operations during events and consistently demonstrates first- class customer service and maintains a positive team environment.
• Tracks and analyzes ticket data and revenue, and completes daily and monthly reconciliation reports for forecasting.
• Manages CRM database and analyzes customer data to decrease cart abandonment rates, market upsells, and generate extra donation revenue.

Nashville, Tennessee, United States

• Nurtured interactions between the venue, its artists, their management, and guests leading up to and including the day of show.
• Compiled show information from partnering departments to be used to run a successful ticket operation and delivery of show.
• Worked with operation management to meet all guest needs prior to arrival, as well as ensure all details are met once on site.
• Led an effective and well-prepared box office team into service.
• Provided customer service to all guests by assisting with inquiries, managing our general email, and being the contact person on the venue floor for all customer needs.
• Coordinated and provided basic accounting and show data for various departments to monitor and collect payment from various sources.

New York City Metropolitan Area

• Assistant to the Director of Marketing, oversaw marketing initiatives for concert, wine, and special events departments.
• Worked one-on-one with artists to develop artist wine campaigns, concert organization and promotion, and event building.
• Carried out copywriting, HTML feed coding, social media (Twitter, Facebook) and many other facets of the marketing department.