Junior It Operations Specialist
APC Denmark ApS, Kolding, Denmark 2006 IT Trainee • 1st level support on Global Helpdesk phone queue• Deskside support and remote support • Telephone Moves• Logging of all Incidents and Changes in Remedy System• IDF/MDF Data cable maintenance• Ghosting new PCs• Mobile phone and blackberry setup and troubleshooting• Asset Recovery and disposal to DOD specifications.• Resolving various user problems(Windows, Network, Lotus… Show more APC Denmark ApS, Kolding, Denmark 2006 IT Trainee • 1st level support on Global Helpdesk phone queue• Deskside support and remote support • Telephone Moves• Logging of all Incidents and Changes in Remedy System• IDF/MDF Data cable maintenance• Ghosting new PCs• Mobile phone and blackberry setup and troubleshooting• Asset Recovery and disposal to DOD specifications.• Resolving various user problems(Windows, Network, Lotus Notes)• Setting up PC equipment for New Hires-• Installing new software• User creation, modification, and termination in Active Directory• Installing servers in racks• Network printer maintenance, repair, and troubleshooting• Network diagnosis and troubleshooting• Software and hardware asset management • Asset tagging and tracking Show less