Assess the psychosocial status of patients and families/caregivers related to the patient's terminal illness and environment and communicate findings to the registered nurse and other members of the interdisciplinary group. Provide an assessment in the patient's identified residence and assistance when this is not safe, and another plan is required. Carry out social evaluations, including family dynamics, caregiver abilities, communication patterns, high risks for suicide, neglect or abuse and plan intervention based on evaluation findings. Counsel patient and family/caregivers as needed in relationship to stress, and other identified coping difficulties; provide crisis intervention when necessary. Assess for, and educate interdisciplinary group, on any special needs related to the culture of the patient and family; including communication, role of family, space, and any special traditions or taboos. Maintain clinical records on all patients referred to social work. Educate patients and families on, and assist in, preparation of advanced directives. Provide information and referral services for organization patients and families/caregivers regarding practical and environmental needs. Provide information to patients and families/caregivers and community agencies. Serve as liaison between patients and families/caregivers and community agencies. Maintain collaborative relationships with organization personnel to support patient care. Participate in the development of the individualized plan of care, involving the patient and family, and attend regularly scheduled interdisciplinary group meetings, assisting the team in recognizing the effects of the psychosocial stresses on symptoms of the terminal illness. Assist team members in understanding significant social and emotional factors related to health problems and death/dying issues. Assist family and patient in planning for funeral arrangements, financial, legal, and health care decision responsibilities.

The Clinical Informatics Coordinator (CIS) serves as a role model in promoting the understanding, integration, and application of information technology for GOBHI. The CIS acts as a liaison between clinical care and information technology, supporting all teams throughout the care continuum in the implementation, learning, use, adoption and optimization of clinical technologies. The CIS supports the analysis, design, implementation, evaluation, optimization and maintenance of clinical information applications and projects within the assigned area.

Supervises, plans and manages functions related to Member Services work. Oversees and directs the day-to-day activities of employees. Acts as a source of information and answers questions, assigns tasks, follows up and gives instructions as necessary. Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of employees. Attends, follows up and resolves customer complaints. Carries out performance monitoring, measurement and evaluation of employees to improve efficiency and customer service. Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Maintains lists of key and on-call schedules and personnel. Ensures all lists are available to others for use as required. Prepares and directs scheduling, monitors operators’ attendance, schedule shifts and breaks as required by company policy, state and federal law. Performs other similar or related duties of employees, updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc. Other duties as assigned.

The UM Office Specialist performs a variety of technical/administrative duties to ensure that the record keeping requirements of the UM Department are maintained and compliant with GOBHI, State and Federal guidelines. The individual will work with department policies and procedures, UMdocuments and contracts. This position proof-reads or develops memos, reports, documents, and statistical data such as charts, tables and graphs from written, typed or verbal instructions. Responsible for data collection and entry; report development or revision of policies and procedures as a result of regulation changes or internal requirements. IT Specialist(Nov 2015 to May 2016)Maintain organization’s computing environment and computer systems by identifying requirements, installing upgrades and monitoring performance.Ensure compliance with IT security policies and procedures. Provide IT support to GOBHI staff via telephone, email and face-to-face contact. Ensure that all computer hardware and software equipment work properly; troubleshoot computer equipment and other communication systems.