Chris Sosinski Email & Phone Number

Project and Ticket Management• Monitor ticket queue and report details to others• Reassign tickets to other departments as identified• Hold daily stand ups to discuss ticket• Collaborate with other teams and departments to ensure a quick ticket resolution• Create workflows with other teams to ensure an efficient and correct response for our partner• Detect trends in issues before they are escalated• Discuss updates and changes with the partner • Ensure the team hits established SLAs each month• Identify ways to best communicate updates to the partnerPeople Management • Coach and mentor each member on my team• Identify their professional goal(s) and help them achieve the goal• Uncover reasons why an individual is struggling with performance, and help them get back on track• Create personal growth and development plans based on professional goals• Distributes tickets to onshore and offshore teammates• Cultivate personal relationships with each person• Mitigate negative relationships and interactions• Deescalate irate colleagues• Facilitate interviews and hire new teammates

Social Media Management:- Manage the existing social pages so they are reflect the current and brand and mission of TPOG.- Generate curated posts for various platforms using a varied of media - Find hard hitting content and present it in a relatable manner to the target audience Data Organization Development:- Visually document events as they occur- Develop an organization system for all social platforms- Evolve with the ever-changing engagement landscape on each social platform

-Active racer who is eager to test new products, and share experiences with my followers-I am a loyal advocate of the BibRave brand who is excited to hype BibRave on social media, at races, and throughout my running community-Passionate about endurance sports and sharing my experiences with products and events-Dedicated blogger and social media user seeking to further develop my social media skills

Spreading the Nuunlove for four or more years! I promote clean sport and proper hydration practices though social media.

Spreading the Nuunlove ! I promote clean sport and proper hydration practices though social media.

Promote Honey Stinger in a professional manner. -Share my experiences with Honey stinger products on social media-Provide updates to my followers about Honey Stinger products-Represent Honey Stinger's mission and values

• Uncover how report data moves from one point to another using cross departmental communication to explore and to develop a map the clearly explains data flow.• Simplified the movement of credit card report data for internal stakeholders through illustrations on the VISIO platform• Collaborate with teammates to organize and present gathered information to the team• Establish and execute on deadlines to complete the report planning phase of the project• Present most recent advancements in the reporting project to my team and other departments

Milwaukee, Wisconsin

• Daily demonstrate an understanding and comply with the Alverno College and NCAA Division III philosophy and mission.• Stand out as a professional and positive member of the Alverno College community • Mentor student athletes for development in their athletic and academic careers• Maximize each athlete's potential through coaching and keeping athletes informed on the benefits of their workouts• Contribute to planning, organizing and executing on practice plans• Instill the skills and strategies necessary for the student-athletes’ success in cross country

• Suggest and provide support for alternative footwear solutions in case of injury prevention or recovery • Provide feedback to clients based on their present biomechanical needs• Help strategically and effectively manage the sales floor• Train new employees on store practices and how to assess gaits and perform shoe fittings• Monitor stock across the company to satisfy immediate customer needs

• Demonstrate product and company knowledge• Use suggestive selling tactics to increase sales• Read customer emotions to determine their service needs• Work with business accounts and fulfill order requirements

Milwaukee, Wisconsin

Ensuring the highest level of customer satisfaction and return on investment while helping our partners LOVE us. Proactively manage and prioritize needs of assigned books of business. Achieve best in class status for Zywave and all products, service and customer experience.

Milwaukee, Wisconsin

Grayslake, Illinois

Planning, marketing, and hosting events held by the Farm Bureau. Updating social media, and keeping members current on up coming events.

Wauwatosa, Wisconsin

Taught social studies and globalization to high school students.

Master Of Science (Ms), Sports Management

Bachelor Of Arts (B.A.), Secondary Education And Teaching, History, Broadfield Social Studies, Coaching Minor

Activities and Societies: Four seasons of Cross Country 2010-2013, Four seasons of Track and Field 2011-2014, Two terms of Student Senate.

High School Diploma

Activities and Societies: Track, Cross Country, Peer Leadership Team, Forensics