Cerika Parker, Mba Email & Phone Number

St. Louis, Mo, Us

Maryland Heights, Missouri, United States

The Human Resources Manager provides services with primary emphasis in the areas of recruitment, wage and hour administration; government compliance and regulatory reporting, policy development and implementation; employee attendance and leave tracking; maintenance of electronic timekeeping system including training and reporting.Duties/Responsibilities:Oversees all aspects of human resource operations including HRIS data systems management, onboarding, performance management, training, employee relations, and benefit programs.Ensures legal compliance with job descriptions, company policies and practices, benefits, leave programs, etc.Investigates employee issues and conflicts and brings them to resolution.Assists employees, supervisors and managers in the interpretation and application of policies and procedures.Assists supervisors and managers with coaching and counseling situations and employment separation as needed.Assists employees with completing workers’ compensation claim forms. Files claims with appropriate agencies and performs entry into company accident reporting system.Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.Ensures compliance with local, state, and federal government requirements.Performs other related duties as necessary or assigned.

•Manages the ADA coordination for employees in determining responsible accommodation opportunities to perform essential functions of their job; initiates the interactive discussion. Corresponds with physicians, employees, and/or supervisors.•Developed and implemented various projects within the Human Resources function directed toward strategic business and other organizational objectives•Provides day-to-day performance management guidance to managers/supervisors, helps execute/resolve employee relations issues, and facilitates corrective action communications•Prepares and disseminates Human Resources information; develops Human Resources procedural manuals and employee handbook; oversees unemployment and outplacement responsibilities; manages the personnel files in accordance with records retention regulations.•Act as a strategic partner with all levels of Customer Service and Reservation leadership providing support and counsel in the areas of Performance Management, Compensation, Employee Relations, and Organization Effectiveness.•Uses sound judgment and influence to provide effective performance management guidance to all levels of Customer Service and Reservation management: coaching, counseling, and corrective action.•Counsel Customer Service and Reservation managers through challenging employee performance management situations and provide support in developing and creating plans to address areas of performance improvement.•Conduct investigations into claims of harassment and violation of company policy, taking care to mitigate any risk associated with such events.•Utilize HR tools and resources to identify any trends or gaps in organizational performance and recommend solutions to Customer Service and Reservation leadership.•Influence and support Customer Service and Reservation leadership by recommending effective solutions to increase employee engagement and retention.

Serve as the project manager in the execution of the benefits strategy. Examples include the vendor selection/request for proposal process, benefit plan design review and change implementation.Manage and develop the process with 3rd party benefit administrators to develop processes flow for data Leverage multiple systems and contacts to research and resolve complex benefit issues. Develop and implement appropriate action plans or recommendations to resolve the issue.Analyze data associated with the employee benefit plans and prepare cost analyses. Conduct and/or interpret statistical analyses to support benefit plan design change considerations.Manage compliance requirements for applicable regulations and laws governing benefit programs.Develop and maintain Summary Plan Descriptions and other plan documentation as required.Review and reconcile benefit plan invoices to ensure appropriateness and compliance with general accounting practices.Research and compile information for budget projections and assist in other financial forecasting needs.Lead, coordinate and/or support employee communication efforts to create the desired experience for plan participants, in multiple formats.Maintain relationships with the EHI benefit service providers and hold them accountable to high quality service delivery.Lead and/or serve as a subject matter expert on cross-functional teams, special projects or other duties as assigned.

Receive and respond to incoming electronic requests and calls related to the various HR systemsResearch and respond to basic HR questions utilizing and referencing HR policies, procedures and programsSupport and educate employees in the use of HR applicationsGuide employees in navigating through employee self-service and manager self-service functionality and troubleshoot non-technical inquiries related to HR systemIdentify issues which require further research and interpretation, escalate to senior department members or third-party administrators, and follow up in a timely manner to resolutionSupport projects related to HR Services, system upgrades or new workflow processesAdvise management and employees on where to locate human resources policies, procedures, and formsEnsuring compliance with state and federal regulations, company policy, union agreements and daily operating proceduresReconciling/verifying payroll hours to data entry systemAccurately documenting data entry and reporting functions related to the personnel and payroll systemsInteracted with managers and executives routinely to explain procedures and resolve discrepancies.Managed the time entry processing of weekly, bi-weekly and semi-monthly payrolls for over 2,500 employees locally and multi-stateProvided information and timely responses to internal customers regarding payroll and issuesPrepared monthly reports Managed employee records

Provide administrative support for HR activities related to personnel record maintenance.HRIS data entry and managementBenefit and Policy AdministrationCreate, update, and maintains personnel records and HR filesManaged payroll systems for up to 120 employees for 2 Restaurants, 1 Café and Catering CompanyAssisted with Employee Benefits enrollment and troubleshootingAssisted employees with handbook interpretation and updatesEnsured all Company policies and procedures are implemented and updated, in accordance with federal, state and local laws and regulationsWorked with Managers to develop and execute recruitment plans, ensure proper job postings, applications, interview process and proper maintenance of records and compensation analysisServed as Leave of Absence liaison, with the Corporate Office, and ensured all cases in compliance Managed sensitive and confidential information, to include coaching documents, wages and performance action plans.Processed all separations and exit interviewsManaged background check processOversaw employee hotline and addressed employee concerns as necessarySupported online employee portal for employees, as well as applicantsAssisted with various HR functions, including adverse applicant reports, drug testing reports, and COBRAProcessed all documentation for new hires and terminations.Gather benchmark data about jobs, compensation and benefitsMap out salary ranges for our open positionsCalculate retention, turnover and internal mobility ratesReport on key recruiting metrics like time to fill and hiring costsAssist hiring managers in designing hiring and training plansForecast costs by department and help create budgetsAnalyze employees’ answers to internal surveys (like job satisfaction surveys)Assess results from our employee performance reviews Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures

Greater St. Louis Area

Administers or assists in the administration of a human resources program with emphasis on employee relations and the recruitment, selection, placement, training, and discipline of agency workforce; advises supervisors and agency administration regarding a variety of human resources issues.Participates in the development, interpretation, and application of agency policy related to Merit System rules, federal programs and guidelines, and other relevant legal considerations.Investigates disciplinary matters and recommends appropriate actionAdministers and ensures agency compliance with workplace programs such as Workers Compensation, Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and Equal Employment Opportunity (EEO) laws.Works in cooperation with the Division of Personnel in the maintenance of the position classification plan; reports staff duty changes; recommends classification of new positions and changes in existing allocations; and reviews and/or recommends changes to UCP class specifications.Directs the maintenance of personnel files and records, preparation of reports, and processing of personnel actions in conformity with agency policies, Merit System and UCP rules and regulations, fair employment practices, and other considerations.Participates in the development, coordination, and/or delivery of training programs related to human resources topics.Oversees payroll processing; provides payroll adjustment records as needed.Attends meetings, seminars, conferences, training programs, and special recruitment events pertaining to human resources/personnel administration.Exercises independent judgment and initiative under general administrative supervision.

Portageville, Missouri

Responsible for managing and performing the day to day functions of the Expanding Coverage Through Consumer Assistance project funded through the Missouri Foundation for Health (MFH). Oversees the coordination and service delivery of the program through DAEOC as well as three contracted agencies. Other duties include: Supervising field Certified Application Counselors, coordinate and track required licensing of Certified Application Counselors. Ensure compliance with all state and federal requirements for the Southeast Region with MFH and budget management and generation of program reports to MFH to ensure contracted agencies meet budget and program requirements.

SUMMARY:Responsible for assisting in the administration of assigned employee benefits programs within multi companies.Under supervision, performs complex administrative duties following established procedures in all benefits‐related areas. The incumbent relies on instructions and pre‐established policies, procedures and guidelines to maintain benefit‐related records, processes benefit plan billings and responds to employee inquiries.ESSENTIAL DUTIES & RESPONSIBILITIESProcesses and maintains health, dental, vision, accidental death and dismemberment, basic life,voluntary life insurance, critical illness, group accident, 401(k) plan transactions, and legallymandated benefit information, enrollment documentation, and dependent changes.Ensure compliance with all federal programs such as HIPAA, COBRA, and FMLA. Enters benefit related information into HRIS database according to established procedures.Updates and maintains benefits related procedures as necessary. Timely response to all employee inquiries and complaints to ensure quick, equitable, andcourteous resolution. Answers questions regarding benefit eligibility, amounts of coverage, and claims procedures foremployees, supervisors, and vendors.Provide forms and other health and welfare documents to employees, departments, andsubsidiaries. Assist in various research requests, including timely responses to audit inquiries; may assist indeveloping and preparing reports, letters, and spreadsheets. Conduct benefits orientation and training activities for new hires, employees newly eligiblefor benefits, and open enrollment. Conducts Bank Reconciliations, year end reports, W2 preparation, benefit plan billings, collections and refunds premiums, transfers of funds between general ledger accounts (GL), wire funds and Automated Clearing House payments, and balances GL accounts.

Oversees and deploys appropriate resources to ensure effective administration of SEMOBH’s operations through:Monitoring and tracking the success of SEMOBH’s programs and services and ensuring that the proper resources and protocols are in place. Keeping the executive team apprised of the condition of the Organization and recommending any changes to improve overall operations.Recruiting, managing and retention of highly motivated, competent and qualified staff.Representing SEMOBH to regulatory bodies and other agencies. Maintenance of official records and documents to ensure compliance with federal, state and local regulations.The Director activities and functions shall be coordinated / directed by the Office of the President / CEO.Has immediate responsibility for the overall operation and maintenance of assigned agency facilities, staff, and equipment. Coordinates and administers an adequate plan for the control of operations in accordance with budgetary guidelines. The Director plans, organizes, and directs the non-clinical staff of the Level 1 facility, and Level 2 and 3 office locations. As directed, is responsible for the development and implementation of changes in organization, staffing, and work processing, in order to increase effectiveness and efficiency to reduce administrative costs of the agency.

Sikeston, Mo

Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment, recruitment, transfers, personnel records, leaves. licenses, and related legal requirements.Conducts the certified employee orientation for the purpose of ensuring employees are knowledgeable of current practices and administrative processes as well as completion of forms.Develops a wide variety of written materials for the purpose of documenting activities, providing written reference, and/or conveying information.Ensures effective and appropriate policies and procedures are followed for the purpose of being timely, accurate, legal and meeting organizational objectives.Monitors and complies with personnel record keeping procedures ensuring compliance with established guidelines.Participates in meetings that involve a range of issues for the purpose of developing recommendations and/or supporting other staff.Prepares a variety of reports and related documents for the purpose of providing documentation and information to others.Processes, files, and maintains documents, data, and materials for the purpose of disseminating information to appropriate parties and inputting data.Researches information required to manage assignments including reviewing relevant policies and current practices for the purpose of ensuring compliance with legislative requirements and securing general information for planning and/or responding to requests from directors and various state and federal agencies.Responds to written and verbal inquiries from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to appropriate personnel and/or identifying the relevant issues and recommending or implementing a remediation plan.

Master Of Business Administration (Mba), Human Resources Management And Services

Bachelor Of Arts (B.A.), Human Resources Management And Services, 3.71

Graduated Cum Laude

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General, 3.89

Graduated Magna Cum Laude

Master Of Business Administration (Mba), Accounting