I am a cognitive psychologist, who helps companies design better products and experiences through a deeper understanding of their customers' needs and motivations.I have over 10 years of research experience including academic studies as well as user/customer experience research in the baking, security compliance, and telecommunications industries. Most recently, I analyzed customer interviews, feedback surveys, and business analytics data for a telecommunications company. I surfaced an under-represented, but growing, customer type and helped the company to realign their outage communication strategy, reducing call volume and improving customer sentiment.Outside of work, I spend most of my time under the hood of my Mini Paceman, competing in a local axe-throwing league, and losing to my wife at Mario-Kart.
Listed skills include Management, Microsoft Office, Data Analysis, Statistics, and 21 others.