- Retail Account Management: Efficiently managed retail accounts, focusing on the timely collection of payments and reducing delinquency rates.- Effective Negotiation and Communication: Leveraged strong negotiation and communication skills to proactively resolve payment issues while simultaneously strengthening customer relationships.- External Agency Liaison: Acted as the primary point of contact for communication with external door-to-door agencies (bailiffs), ensuring a streamlined and coordinated approach to account management.- Responsible for calculating and processing invoices for external agencies, ensuring accuracy and compliance with financial procedures.- Collaborative Approach: Collaborated seamlessly with sales teams and customer service departments to address inquiries and provide tailored payment solutions.- Took ownership of side projects, including documenting and optimizing internal processes, writing procedural updates, and contributing to clear and effective communication materials for internal and external stakeholders.

- Managing retail accounts, ensuring timely payment collection and minimizing delinquency rates.- Using strong negotiation and communication skills to resolve payment issues and build customer relationships.- Cooperating with external agencies, sales and customer service teams to address inquiries and provide payment solutions.- Exceeded collection targets, contributing to overall team success- Took initiative on additional tasks, such as documenting and improving internal processes, rewriting guidelines for efficiency, and creating content to support team operations.

- Managed fraud and complaints cases, including chargebacks and compensations.- Handled escalations for customer requests, both internal and external, ensuring swift resolution.- Supported Front Office specialists with complex cases and collaborated across departments.- Translated documents and information between English, Italian, and French.- Took on additional responsibilities such as writing and optimizing processes, ensuring clear and effective documentation.- Contributed to cross-functional collaboration to enhance the overall customer experience.

- Assisted customers via chat and email, ensuring an excellent customer experience and fostering trust.- Worked closely with cross-functional teams to improve the product and resolve tickets efficiently.- Played a key role in onboarding and mentoring new joiners, supporting their integration into the team.- Translated texts and customer-facing materials across English, Italian, and French.- Organized team events to maintain a positive work atmosphere.- Regularly contributed to side tasks, including writing and improving customer communication templates, as well as process documentation.

- Efficiently processed transactions and managed high volumes of stock in a temporary store setting- Addressed customer complaints with diplomacy and professionalism- Provided expert advice on plants and actively promoted the store and its website

- Managed art and culinary projects from inception to completion, serving both individual clients and professional teams (including team-building events).- Acted as the primary point of contact, handling correspondence, addressing complaints, and resolving queries across both B2C and B2B channels.- Coordinated day-to-day project operations, including planning, communication, and logistical support, ensuring smooth execution.- Managed invoices, refunds, contracts, and product orders, streamlining financial and administrative processes.- Contributed significantly to copywriting efforts, creating engaging content for the company website and newsletters, ensuring a consistent and appealing brand voice.- Produced promotional materials and online content, aligning with the company's goals and enhancing customer engagement across multiple platforms.- Delivered high-quality customer service through proactive problem-solving and effective communication, maintaining strong client relationships.

- Welcomed clients, managed bookings and orders, and supervised the team.- Demonstrated strong customer service skills by assessing customer needs, evaluating satisfaction, and making necessary adjustments or corrections.- Contributed to managing the website and social media pages, creating engaging content to promote services and enhance online presence.

- Managed new media and audiovisual projects for individual clients and professionals, including the Institut Français, Les Anonymes TP, and the Mairie de Saint-Denis.- Led a crowdfunding campaign on HelloAsso to fund the production and distribution of the children’s book Le Cargo et l'Escargot, handling correspondence, complaints, and customer inquiries (B2C).- Oversaw communication tools, including newsletters, websites, publications, and event promotion, ensuring consistent and engaging messaging.- Coordinated internal communication strategies and planned company events.- Assisted in directing video productions, contributing to project management and creative processes.- Contributed to copywriting efforts, producing compelling content for various media channels, including promotional materials and website copy.

- Designed and wrote personalized language lessons tailored to the student’s needs- Taught lessons, providing clear explanations and interactive exercises- Corrected homework and provided constructive feedback to support student progress- Managed the entire teaching process independently, from lesson planning to follow-up- Monitored student progress on the company’s interactive online platform

- External communication- Management of social media networks- Management of a crowdfunding project on HelloAsso- Assisted in the implementation of audiovisual and editorial projects- Contributed to writing content for the website and newsletters