Cheryl Phillips, Cssgb Email & Phone Number

Atlanta, Georgia, United States

• Overseeing accounting and operations, ensuring excellence in reporting, collections, and financial accuracy.
• Collaborating with teams for timely reporting of client financial information.
• Managing account maintenance and new account enrollment.
• Implemented Lean Six Sigma for efficient operations, managing a team.
• Supervised parking services for high-profile locations, exceeding customer expectations.
• Awards for the 2022 Hawk/SFD Season Rising Star Award and 2018/19 State Farm Arena MVP Award.Achievements:

Greater Atlanta Area

• Dedicated and customer-focused banquet server with a decade of experience delivering exceptional service at events, weddings, room service, hotels, country clubs, and corporate gatherings. Recognized for providing.
• Provided exceptional customer service during events, banquets, weddings, room service, and corporate gatherings.
• Received recognition for outstanding hospitality services at various events.
• Served meals, hors d'oeuvres, and beverages to guests, ensuring a positive customer experience.
• Set up banquet rooms according to event specifications, creating visually appealing and functional environments.
• Collaborated with kitchen and bar staff for timely and accurate delivery of food and beverages.

United States

• Provided customer service as an independent contractor for product-related inquiries and support.
• Effectively addressed customer concerns, resolved issues, and ensured elevated levels of satisfaction.
• Demonstrated product knowledge and expertise to assist customers in making informed purchasing decisions.
• Managed customer inquiries through various channels, including phone, email, and online chat, maintaining a high standard of professionalism.
• Independently handled administrative tasks such as order processing, returns, and warranty claims.
• Established and maintained positive relationships with clients, contributing to repeat business and customer loyalty.

Atlanta, Georgia, United States

• Provided exceptional customer service at a diverse range of events, including banquets, weddings, room service, and corporate gatherings.
• Earned recognition for consistently delivering outstanding hospitality services at various events.
• Executed flawless service by serving meals, hors d'oeuvres, and beverages, ensuring a positive and memorable experience for guests.
• Proficiently set up banquet rooms according to event specifications, emphasizing both visual appeal and functional efficiency.
• Collaborated closely with kitchen and bar staff to facilitate the timely and accurate delivery of food and beverages, contributing to overall event success.
• Anticipated and addressed guests' needs proactively, enhancing overall satisfaction and ensuring a seamless event experience.

Atlanta, Georgia, United States

• Ensured minimal downtime and optimal system performance for end-users.
• Diagnosed and resolved hardware and software issues on Lenovo desktops, maintaining high customer satisfaction.Professional Summary: Dedicated IT professional with expertise in providing timely and efficient desktop.
• Conducted system upgrades, installations, and configurations, adhering to company policies.
• Collaborated with cross-functional teams for seamless integration of Lenovo products into existing infrastructure.
• Trained end-users on proper use and maintenance, enhancing overall proficiency.
• Managed laptop deployment and support, troubleshooting Lenovo laptops.

Greater Atlanta Area

• Actively participate in community outreach programs to promote the services offered by the American Diabetes Association.
• Utilize effective communication methods and platforms to reach and engage diverse audiences within the community.
• Organize health education sessions and workshops to raise awareness about diabetes prevention and management.
• Collaborate with local organizations, schools, and healthcare providers to strengthen community partnerships.
• Drive community activities and events to encourage a healthier lifestyle and foster a sense of unity and support.
• Establish and maintain relationships with Concerned Employers to support their employee health initiatives.

Atlanta, Georgia, United States

• Business Support Specialist BT, Vinings- Atlanta, GA | Mar 2012 - Mar 2013 | 1 yr. 1 mo.
• Mentored diverse global teams in designing and implementing a data model for Customer Experience Data.
• Supported the Global Lean initiative for all Voice products and Call Centers.
• Assessed service strategy and developed process and skill improvement plans as an Operational Change Agent.
• Chaired Global Customer Experience Improvement processes, procedures, and work streams.
• Served as the Communication Manager on the Business Change Management team.

United States

Led customers through problem resolution for 24 hours 365 days in a global call center environment for Voice Products Operational teams. Providing training, coaching, and mentoring of technicians, engineers and support staff. Providing quarterly and yearly reviews as well as using Visio for scheduling, staff and budgeting.Demonstrated good knowledge of BT.

Springfield, Massachusetts Area And Atlanta, Georgia

Demonstrated an excellent knowledge of Sprint products and processes across installation, Demonstrated excellent knowledge of Sprint products and processes across installation, maintenance, and repair functions. Nominated as the team leader for organizational process improvements resulting in a strategic move to empower daily tasks enhancements, leveraging.

Certification -Green Belt, Six Sigma - Green Belt

Courses, Project Management

Certificate In Event Planning - Capstone, Meeting And Event Planning

Successfully acquired Event Planning Capstone certification. Graduation ceremony on December 7, 2013

Certification, Six Sigma Green Belt

Certification, Event Planning -Capstone