Chris Spooner Email & Phone Number

North Hampshire

Well after a few years early retirement, you know, playing golf and getting stripes on the lawn I got bored, actually very bored. After a chance meeting I decided to take the plunge and start a renewable energy business. We are coming up to another anniversary in early 2025. Have to say massive respect to anyone who runs a small business its not easy and a bit scary. Thankfully I've worked with some amazing people during my career and learned lots about those core business areas; sales, operations, marketing and finance.We are MCS certified for both solar arrays and solar batteries as well as working to RECC renewable consumer code standards. If you dont know it doesn't get better than that! We operate in both commercial and domestic markets. Anyone who is interested in taking the step into renewables please feel free to connect. I'm happy to give advice and/or answer any questions you might have prior to taking the plunge into renewables, if I cant answer the question then one of my team most likely will. Each solar design we do is bespoke (we typically provide 3-4 quotes) to illustrate the best return, to your needs and energy consumption, for a large power consumer ROI's can be as low as 4 years with up to 75% saving on your bills.

Reading, United Kingdom

Creating Customer Success organisation across EMEA & APAC initially as Player/Coach. Focus on renewals, Lifetime Value, CSat. Building ongoing relationships at CxO level for SMB and senior leaders in IT for Enterprise.

Ruislip

This role was to design and implement an EMEA service strategy for the Telco BU consolidating disparate in-country service solutions into a set of branded EMEA service offerings. In addition, reduce supplier costs and manage staff/new suppliers involved in the transition. In scope is identifying new suppliers, PMO, BID support, customer satisfaction, services revenue and retention technical support/customer care, logistics and field service. An interim role. Supporting €100m products business.

London, United Kingdom

Lead the post-sales process for enterprise customers outside USA i.e. RoW. Core deliverables: Customer Activation/Adoption: quickly adapt and optimize to align to Sales strategy and budget. Customer Support: ensure stable processes enabling scale and retention. Customer Education: improve and enhance education attach rate. Develop strategic implementation plans that maximize ‘time to value’ for technical implementation and management, success plans, user adoption, customer satisfaction, ensure high renewal rates and retention. Act as a point of escalation to ensure any account issues are resolved quickly. Track accounts to identify early risk factors, and work proactively to eliminate that risk. Cost Centre accountability. Strong change agent for improved global customer satisfaction, user adoption, renewals and customer journey through process improvement projects.

Reading, United Kingdom

Supporting $350M revenue in North EMEA region. Core deliverable to instill a culture of Customer Success extending into sales, operations and delivery measured by NPS and CSat. Established a strategic and tactical program to proactively identify churn risks and ‘get well’ plans with sales, product engineering, support and senior stakeholders. Be the voice of the customer by maintaining company-wide customer feedback loop. Work closely with the Sales Team to identify adoption and expansion opportunities.

Reading, United Kingdom

Managing critical technical escalations to resolution. Executive point of contact for critical enterprise customer technical escalations. Managed post-sales support for customers in crisis conditions, through a team of Escalation Managers across EMEA. Identify projects to improve efficiency and customer satisfaction. Maintained matrix management network with Global Business Unit leaders.

Reading, United Kingdom

Managing Technical Support (RoW) Responsible for delivering customer and employee satisfaction, maintaining technical skills across related products and technologies. Managing technical escalations for enterprise accounts in crisis. Prepared organisation for acquisition.

Saudi Arabia

Developed strategy and investment plans focussed on post-sales services best practices delivered profitably. Managed P&L, supervised 7 managers and 260 total staff, and gained service partner accreditation from Dell, Acer, and 3Com. Managed contract negotiation and ITT for Bid Support.

United Arab Emirates

Directed project implementations and post-sales service cost reductions as well as new services implementations across 24 Middle Eastern and Northwest African countries. Achieved agreed-upon goals with measurement and control of warranty expenses. Supervised 14-member team including 2 project managers. Sourced and managed vendor relationships and service level agreements. Introduced channel management initiatives in alignment with corporate strategies.