Customer Success/Service Director with Leadership experience within enterprise B2B and SaaS including International. Expert in performance managing all aspects of post-sales support services and operations service revenue growth, including working across global business units in a matrix management environment. An analytical thinker, expert at using metrics to improve customer retention/churn and product adoption through cross functional data analysis and interdepartmental collaboration. Understands the power of working cross functionally especially collaboration with sales and product engineering to improve customer value. 8 years’ experience working with TSIA. Understand the differing needs of communication to C-suite executives and other leaders both internally and externally. Known for project leadership abilities, strategic partnership and alliance development, including defining and implementing strategic plans to ensure customers derives expected value and achieves their desired business outcomes. Acts as a catalyst to improve the quality and performance of services delivery and the overall customer experience. A track record of identifying and mentoring employees and building/motivating high achieving teams.Specialties: Customer Services & Satisfaction • Software & Hardware Manufacturing • Team Leadership & Management New Business Opportunity Development • Change Project Leadership • Strategic Planning & Implementation Tactical & Operational Leadership • International Sales & Service Management • P&L Operations Oversight