Designing, executing, and documenting smoke, system, functional, regression, and acceptance tests.Reporting bugs based on test results.Contributing to the creation of test plans, user manuals, training materials, and other testing-related documentation.Liaising with clients and developers through support activities.

Regular liaison with executors and municipalities on probate matters.Administration of probate procedures, including organizing and maintaining documents and records.Recording incoming complaints, proposing solutions, and responding after investigating the issues.Managing the complaint register, tracking the status of complaints and actions taken, and updating the results accordingly.

Registration of incoming and outgoing letters and documents, assigning unique identifiers, and recording the content in various databases for effective document management.Categorizing documents based on predefined criteria, and organizing and maintaining the storage system.Regular review and auditing of document management systems to ensure compliance with regulatory requirements.

Updating website content, including text, images, and multimedia elements, based on the needs of the banking sector.Implementing changes to the website structure or navigation to enhance user experience and facilitate access to relevant information for banking customers.Conducting thorough testing of website functionalities to identify and address any usability issues.Assisting the product team in creating, editing, and publishing digital content.

Assisting in billing tasks related to HR services.Supporting HR managers and professionals in preparing reports and presentations.Coordinating the scheduling of interviews, ensuring timely communication and confirmation of interview appointments with candidates.Providing administrative support during the interview process.Handling documentation and other administrative duties.

Drafting and sending outgoing emails to candidates regarding application statuses, interview invitations, and other relevant updates.Conducting interviews with candidates to assess their qualifications, skills, and suitability for available positions.Analyzing language surveys and competency tests to evaluate the abilities of candidates.Generating reports on the effectiveness and outcomes of recruitment advertisements.Ensuring that advertisements are accurately loaded, updated, and optimized to attract qualified candidates.

Responding to incoming user calls and emails.Providing assistance with troubleshooting technical problems and offering guidance on software usage.Documenting all user interactions, inquiries, and resolutions.Identifying issues that require escalation to 2nd-level support or specialized technical teams for further investigation and resolution.Collaborating closely with 2nd-level support technicians to provide detailed information and context for escalated issues.Providing continuous feedback and updates to users regarding the status of escalated issues and expected resolution timelines.