Cathy Sands, Mba, Csm Email & Phone Number

Martinez, CA, US

Sacramento, California, US

• Hired to improve profitability and client retention through process improvements, implementation of best practices, and enhanced communications for cybersecurity clients across healthcare, finance, and technology.
• Promoted to ensure customer success through one-to-one client meetings, new service offerings, increased interaction and coordination with Operations, monitoring and responding to service tickets, and survey development.
• Advise organizations with annual revenues ranging from $1M to $1B on cybersecurity compliance requirements and best practices for security, business growth opportunities, and regulatory compliance.
• Execute cybersecurity and phishing training campaigns, review CISA bulletins, and conduct extensive research into various compliance programs with increasing security requirements to guide business practices.
• Conduct cybersecurity audits for compliance assessments, and perform vital tasks to achieve and maintain internal cybersecurity compliance with federal standards.
• Established PMO utilizing best practices, including Agile project management methodologies, comprehensive procedural documentation, and automation of recurring tasks, maintaining focus on cybersecurity compliance.

• Advised client on reconfiguration of retail space for greater customer flow and better product visibility, leading to a 20% increase in sales.
• Developed eCommerce site for client, resulting in 40% increase in total sales in first month.
• Implemented RFID tracking system for cattle ranch, enabling rapid identification of distressed/loose animals, saving significant labor costs and allowing quicker response times to prevent loss of $10,000+ per animal.

Irvine, CA, US

• Hired to grow profitability through increased consultant utilization and enforcement of PMO best practices to produce reliable results attracting repeat client engagements.
• Advanced consultant utilization by 15% through process improvements and performance accountability bolstered by continuous process review and KPI tracking and reporting, at no cost.
• Reduced client attrition by coordinating teams and developing solutions to fix account issues and drive new revenue.
• Instituted secure procedures, which certified accurate billable time reporting, reducing billing errors and chargebacks by an average of $10,000/month.
• Directed full life-cycle software development of mobile and RIA applications that enforced regulatory compliance while saving clients $30,000 per month in erroneous shipping fees.
• Spearheaded integrations of ERP (Oracle, SAP, JD Edwards), CRM, PLM, WHM, and IOT applications, both on-premise and utilizing managed services in cloud implementations (SaaS), saving clients 2,000+ man-hours yearly.

Dallas, TX, US

• personnel through implementation and enforcement of ITIL best practices and procedural improvements.
• Built and managed a team of three technicians supporting more than 500 end-users and clients across Northern California, increased client satisfaction ratings by 20% through no-cost process enhancements.
• Generated savings of more than $50k annually and enhanced systems reliability through upgraded telecom, server, and network capabilities.
• Pioneered electronic security processes and systems implementations in offices, providing enhanced security for employees and assets.
• Led office moves, including hardware and network implementation in high-rise office buildings, 24% under budget with no user downtime through coordination with numerous vendors and management of IT services.

Dallas, TX, US

• Promoted to proliferate PMO best practices globally, providing support and knowledge to standardize methods leading to reliable and repeatable results, increasing client satisfaction and securing repeat business.
• Led global team supporting expansion of technical and user capabilities, as well as the knowledge of enterprise-wide program/project management systems as a Primavera P6 Subject Matter Expert.
• Supported and trained more than 2,000 project managers and schedulers globally, leading to sustainable best practices which secured repeat client engagements.
• Facilitated communication between developers and end-users, and wrote QA procedures for development and testing of proprietary global vendor management and procurement system to replace costly COTS system.

Dallas, TX, US

• Hired to execute PMO best practices through procedural reviews, training and support, and to create industry-leading asset management database generating proactive cost-saving tools to gain new clients.
• Led training, as a Certified Oracle Trainer, for all project personnel, resulting in standardization and sustainable use of best practices across projects, fostering repeat client engagements through predictably.
• Drove production of presentation materials, manuals, and documentation for client presentations and end user training, to enhance transparency and accountability, and effectively mitigate risk.
• Enhanced communication and uniformity across projects, lowered errors, and decreased costs for projects totaling more than $500M, yielding contract renewals and new business with existing clients.
• Conceived and developed an innovative asset management business model, enabling clients to proactively maintain infrastructure and prevent costly and, potentially, dangerous failures.
• Implemented no-cost systems reconfigurations to boost construction site IT services reliability in remote locations with limited bandwidth, reducing labor by 40 hours and travel expenses by 30% monthly per project.

Master Of Business Administration - Mba, Computer Information Systems And Business Analytics

Bachelor Of Business Administration - Bba, Computer Information Systems