• Hired to improve profitability and client retention through process improvements, implementation of best practices, and enhanced communications for cybersecurity clients across healthcare, finance, and technology industries.• Promoted to ensure customer success through one-to-one client meetings, new service offerings, increased interaction and coordination with Operations, monitoring and responding to service tickets, and survey development.• Advise organizations with annual revenues ranging from $1M to $1B on cybersecurity compliance requirements and best practices for security, business growth opportunities, and regulatory compliance.• Execute cybersecurity and phishing training campaigns, review CISA bulletins, and conduct extensive research into various compliance programs with increasing security requirements to guide business practices.• Conduct cybersecurity audits for compliance assessments, and perform vital tasks to achieve and maintain internal cybersecurity compliance with federal standards.• Established PMO utilizing best practices, including Agile project management methodologies, comprehensive procedural documentation, and automation of recurring tasks, maintaining focus on cybersecurity compliance.• Improved onboarding project time by more than 75% by establishing, communicating and managing project plans and client expectations from kickoff through recurring maintenance.• Drive Business Continuity Planning working cross-departmentally to review, establish, and document workflows from initial client contact through recurring maintenance.• Facilitate pre-sales and renewal support to Sales team and work closely with Operations team to establish best practices, optimal communications, and consistently repeatable workflows across all functional departments.

• Advised client on reconfiguration of retail space for greater customer flow and better product visibility, leading to a 20% increase in sales.• Developed eCommerce site for client, resulting in 40% increase in total sales in first month.• Implemented RFID tracking system for cattle ranch, enabling rapid identification of distressed/loose animals, saving significant labor costs and allowing quicker response times to prevent loss of $10,000+ per animal saved.

• Hired to grow profitability through increased consultant utilization and enforcement of PMO best practices to produce reliable results attracting repeat client engagements.• Advanced consultant utilization by 15% through process improvements and performance accountability bolstered by continuous process review and KPI tracking and reporting, at no cost. • Reduced client attrition by coordinating teams and developing solutions to fix account issues and drive new revenue. • Instituted secure procedures, which certified accurate billable time reporting, reducing billing errors and chargebacks by an average of $10,000/month. • Directed full life-cycle software development of mobile and RIA applications that enforced regulatory compliance while saving clients $30,000 per month in erroneous shipping fees. • Spearheaded integrations of ERP (Oracle, SAP, JD Edwards), CRM, PLM, WHM, and IOT applications, both on-premise and utilizing managed services in cloud implementations (SaaS), saving clients 2,000+ man-hours yearly.• Boosted communication and engagement among clients through the establishment of regional client user groups, generating expanded word-of-mouth referrals and new client sales. • Led dozens of proofs of concept projects which yielded 100% buy-in from new clients.• Drove requirements analyses and Brown Paper Workshops to analyze client procedures, resulting in discovery of more than $300,000 in unprocessed claims, and implemented procedures to prevent future potential losses.• Pioneered the governance of global consulting teams and managed service providers through implementation of KPI dashboards, posting real-time program/project data on-demand to C-suite for greater transparency.• Facilitated presentations to the C-suite to receive buy-in for program improvements leading to cost savings.

personnel through implementation and enforcement of ITIL best practices and procedural improvements.• Built and managed a team of three technicians supporting more than 500 end-users and clients across Northern California, increased client satisfaction ratings by 20% through no-cost process enhancements.• Generated savings of more than $50k annually and enhanced systems reliability through upgraded telecom, server, and network capabilities.• Pioneered electronic security processes and systems implementations in offices, providing enhanced security for employees and assets.• Led office moves, including hardware and network implementation in high-rise office buildings, 24% under budget with no user downtime through coordination with numerous vendors and management of IT services.

• Promoted to proliferate PMO best practices globally, providing support and knowledge to standardize methods leading to reliable and repeatable results, increasing client satisfaction and securing repeat business.• Led global team supporting expansion of technical and user capabilities, as well as the knowledge of enterprise-wide program/project management systems as a Primavera P6 Subject Matter Expert.• Supported and trained more than 2,000 project managers and schedulers globally, leading to sustainable best practices which secured repeat client engagements.• Facilitated communication between developers and end-users, and wrote QA procedures for development and testing of proprietary global vendor management and procurement system to replace costly COTS system.

• Hired to execute PMO best practices through procedural reviews, training and support, and to create industry-leading asset management database generating proactive cost-saving tools to gain new clients. • Led training, as a Certified Oracle Trainer, for all project personnel, resulting in standardization and sustainable use of best practices across projects, fostering repeat client engagements through predictably profitable results.• Drove production of presentation materials, manuals, and documentation for client presentations and end user training, to enhance transparency and accountability, and effectively mitigate risk.• Enhanced communication and uniformity across projects, lowered errors, and decreased costs for projects totaling more than $500M, yielding contract renewals and new business with existing clients. • Conceived and developed an innovative asset management business model, enabling clients to proactively maintain infrastructure and prevent costly and, potentially, dangerous failures.• Implemented no-cost systems reconfigurations to boost construction site IT services reliability in remote locations with limited bandwidth, reducing labor by 40 hours and travel expenses by 30% monthly per project.