Christopher S. Email & Phone Number

Acton, Massachusetts, US

Acton, Massachusetts, US

Acton, Massachusetts, US

Acton, Massachusetts, US

Wilmington, MA, US

Medford, Massachusetts, US

• Oversees client activities and programs, while determining profitability goals and objectives. Fostering penetration and revenue growth into identified client organizations in an effort to result in new business..
• Serving as liaison between clients, outside vendors, and internal departments to coordinate efficacious business partnerships.
• Identifying and pursuing additional revenue with existing clients.
• Anticipating client needs and suggesting new ideas, opportunities, and partnerships.
• Forecasting budget and providing accurate ongoing cost containment.
• Responding to and resolving customer complaints.

• Responsible for overall team management, data management, case distribution and maintenance of key performance indicators (KPI’s). Overseeing that all standard operating procedures (SOP’s) are followed and complete.
• Managing and motivating multiple team members. Establishing and communicating individual and team goals & priorities.
• Run and review daily reports and assure all files are moved into production in a timely manner
• Conducting weekly staff meetings and regular staff one – on – one discussions
• Perform key customer service tasks, partner with the sales representatives and other home office lead roles, responsible for all client facing duties within the western region of the United States.
• Understanding client base and facilitating communication between the operations staff and sales staff to optimize customer experience