Christopher S. Email & Phone Number

Acton, Massachusetts, Us

Acton, Massachusetts, Us

Acton, Massachusetts, Us

Acton, Massachusetts, Us

Wilmington, Ma, Us

Medford, Massachusetts, Us

Oversees client activities and programs, while determining profitability goals and objectives. Fostering penetration and revenue growth into identified client organizations in an effort to result in new business. Ensuring a professional relationship between clients, vendors and internal departments.Responsibilities:• Serving as liaison between clients, outside vendors, and internal departments to coordinate efficacious business partnerships.• Identifying and pursuing additional revenue with existing clients.• Anticipating client needs and suggesting new ideas, opportunities, and partnerships.• Forecasting budget and providing accurate ongoing cost containment.• Responding to and resolving customer complaints.• Planning, coordinating and implementing client activities and programs.• Serving as the primary client point of contact for day to day, and project issues.• Attending client and industry events, including trade shows and dealer conferences.• Creating monthly reporting standards for clients.• Reviewing and analyzing program profitability and recommends corrective course of action if necessary.

Responsible for overall team management, data management, case distribution and maintenance of key performance indicators (KPI’s). Overseeing that all standard operating procedures (SOP’s) are followed and complete prior to moving files into production for product development. Ensuring that the operations and sales teams are aligned and informed of all client and industry information. Partnering closely with the internal operations team, sales organization and business technology team, while working closely with clients to further account growth and customer satisfaction. Responsibilities:•Managing and motivating multiple team members. Establishing and communicating individual and team goals & priorities. •Run and review daily reports and assure all files are moved into production in a timely manner •Conducting weekly staff meetings and regular staff one – on – one discussions •Perform key customer service tasks, partner with the sales representatives and other home office lead roles, responsible for all client facing duties within the western region of the United States. •Understanding client base and facilitating communication between the operations staff and sales staff to optimize customer experience •Reports daily to the Director of Account Services performance against KPIs and any issues that may arise within the team •Clearly and consistently sets expectations and leads the team effectively •Conducts Annual Performance Reviews with team members •Providing necessary feedback (both positive and areas for improvement) in a timely and productive manner to team members •Development of team members’ skills, knowledge and abilities