OBJECTIVEA responsible tech support position utilizing strong detail-oriented and follow-through skills in a team environment to keep the office functions productive, efficient, and accurate. Willing and striving to learn new technologies and take on existing technologies. As well as Project Coordination has been a new striving path that I have selected to expand my IT/Project Knowledge working closely with GTAA project managers to achieve maximum efficiency.BACKGROUND SUMMARY Experience in a broad range of computer based repair and maintenance, with expertise in: Workstation set upRepairing and buildingProficient in setting up networking workstationsExcellent Customer Service/Interpersonal skillsOperating system knowledgeSoftware tools SELECTED ACCOMPLISHMENTS Assisted in the automation of a start up business.Assisted/Completed projects in keeping with the operations of the SITA network with airlines/hosts systems.Assisted in following through small-medium size projects through GTAA project managers and lead them to successful completions. Specialties: A+ CertifiedMCDST/MCP CertifiedWindows Experience: Active Directory, LAN/WAN/WLAN, DHCP/DNS, Windows 3.x-Windows 10PC hardware support/design/documentation Internet connectivity issuesBrowser Software (IE, Firefox, Google Chrome)Some Linux Knowledge (Ubuntu, Red Hat)Microsoft OfficeBlackBerry / Android / iPhone handset Support/Troubleshooting
Listed skills include Active Directory, Troubleshooting, Technical Support, Computer Hardware, and 32 others.