- Led the formation of a specialised team dedicated to driving enterprise-level strategies, aligning with ANZ's institutional priorities.- Managed a cross-functional team comprising experts in service design, data analytics, and knowledge of the payment industry. This collaborative effort was pivotal in optimising operations and meeting the expectations of priority customers.- Developed a comprehensive service model framework and associated metrics to assess the feasibility and sustainability of complex customer solutions. Proactively identified gaps in solutions and proposed enhancements to minimise operational risks effectively.- Formulated and executed a strategic vision to promote the adoption of emerging payment industry practices and new technologies. This strategic approach facilitated seamless integration of new technologies and business practices, enhancing customer engagement, and expanding ANZ's market presence.

Championed the transition from a legacy system to a modularised, microservices-based architecture, significantly enhancing scalability and agility.Provided strategic guidance for the TG channel's transformation, ensuring the adoption of a modern technology stack.Implemented API-based platform services, enabling ANZ institutional business teams to develop a wide range of products and services on the TG platform.Built and implemented a React Storybook to facilitate UI/UX development in alignment with ANZ's branding and design principles.Enhanced customer support with modern tools such as Zendesk and Statuspage, resulting in improved user satisfaction and support efficiency.Integrated a modern monitoring stack, including Splunk, Dynatrace, and New Relic, for real-time performance monitoring and proactive issue resolution.Achievements Impact:- Significantly reduced new digital product and service development time.- Streamlined the go-to-market timeline for new products and services.- Elevated customer experience, leading to improved platform rankings in the Peter Lee Banking Survey

Key Responsibilities and Achievements: Spearheaded Telstra's enterprise strategy within the Mergers and Acquisitions – Post-Merger Integration team, aligning technology with overarching business objectives.Developed a comprehensive business integration strategy and technology transition plan, leveraging Telstra's standard technology stack, including Siebel (CRM + Billing platform), SAP (ERP + Project Management), and ServiceNow (Service Management).Successfully introduced an alternative technology architecture for Telstra GES International through the implementation of the NetSuite ERP system.Collaborated with cross-functional integration teams, including Product, HR, Finance, Sales, Marketing, Procurement, and Legal, to create a holistic integration roadmap.Designed and implemented a forward-looking business operating model for the newly acquired business entity, ensuring alignment with Telstra's enterprise strategy.Served as a key liaison with the Integration Group Executive, preparing and delivering integration status reports tracking program budgets and schedules.Managed internal and external negotiations, facilitating the resolution of cultural differences between Telstra business units and the newly acquired entities.

Extending channel management responsibilities to the ANZ Instituitional Agency services.Took charge of defining channel product requirements based on market trends and customer needs, and designed product roadmaps aligned with platform development strategies.Reported to the Head of Client Integration, implementing various reporting metrics for platform service availability. As a member of the GCIS leadership team, led weekly steering committee meetings addressing channel business operations, including platform change management, project status updates, and team resource management.

Managed the Continuous Improvement (CI) development team, which included solution designers, software developers, and testers.Accountable for continuous improvement efforts related to various products on the ANZ H2H platform, including:- Fileactive Host to Host Integration application- ACH Clearing and Settlement Agent (CS2/Direct Entry clearing)- LVSS Intraday Settlement Courier Service- Austraclear automated matching and settlement service- Payment Solution Innovation application (Institutional Cheques, RTGS, International, EFT, Advices/Remittances payments)Reviewed team performance by monitoring team sprint velocity (Scrum) or cycle time (Kanban).Collaborated with SMEs/product managers to define product feature requirements.Refined and prioritized requirements for the product backlog.Managed product release processes, including git branch merging, penetration testing, code reviews, and user acceptance testing (UAT).Worked closely with the DevOps team to streamline the release process, incorporating CI/CD pipeline for release automation.