Development and facilitation of a cafe job skills program for young people.

Barista in a cafe/cellar door setting serving espresso and filter coffee.

Disability Support Worker for young people in care.Assisting with independent living skills and support for engaging with the community.

Boxcar Social operates as a specialty coffee shop in the day, then transitioning to a bar serving premium craft wine, beer & whiskey from around the world. Quality is important along with the story of the beverage being served.Opening and closing store, signwriting, grinder calibration, serving filter and espresso specialty grade coffees from multiple national and international roasters, serving premium craft alcoholic beverages, educating customers about and preparation of specialty coffee.

Opening and closing the store, preparing and serving specialty coffee, preparing suitable playlists for the cafe, signwriting.

• Weekly client-centred case management meetings with young people who are homeless or at risk of homelessness.• Facilitation of client referrals to other relevant and appropriate services.• Involvement in regular training, reflective practice and team meetings.Key Accomplishments• Re-established relationship with local high school through regular contact with counselling staff, resulting in an invitation to present at school wellbeing team meeting and increase of referrals to the Reconnect program.• Development of monthly progress reporting template for all youth services staff to complete and forward to management for supervision.• Worked in conjunction with and Anglicare’s new arrival program coordinating and facilitating school holiday group sessions.

I have worked with JB HiFi in many different capacities: ranging from Christmas casual staff, to full-time & part-time positions over 3 different retail stores in South Australia.2016 - Sales Person - JB HiFi Elizabeth2015 - Christmas Casual - JB HiFi Elizabeth2011-2013 - Software Advisor & Stock Processor - JB HiFi Munno Para2010 - Christmas Casual - JB HiFi Adelaide2007 & 2008 - Christmas Casual - JB HiFi ElizabethResponsibilities:- Stocktaking- Visual Merchandising- Receiving and processing stock from distributor- Answering customer inquiries regarding DVD's, CD's and video games

Responsibilities:- Cash handing & POS- Set-up and shut down of bar- Stock monitoring and rotation- Preparation and service of alcoholic & non-alcoholic beverages including: pump ale, cocktails, specialty tea and coffee

Working in a volunteer capacity at Belfast's top youth hostel.Responsibilities:- Checking guests in & out of the hostel- Making new bookings and updating Backpacker Online/Hostel World/Booking.com- Cash handling & POS- Providing tourist information- Cleaning hostel and changing bedding

Working in reception/check-in as a volunteer in exchange for accommodation.Responsibilities include:- Checking guests in and out of the hostel- Making new bookings and updating Backpacker Online/Hostel World/Booking.com- Cooking and serving up to 60 hot english breakfasts for guests; including set-up and cleaning of coffee machine- Providing tourist information- Using Eftpos and cash handling- Cleaning hostel & changing bedding

August 2011 - Recruited as Refugee Support Worker.Responsibilities:- Providing emotional care and practical support for newly arrived Afghan & Persian unaccompanied minors over 4 community detention houses.- Daily case noting.March 2012 - Promoted to Senior Support Worker/Case Worker.Responsibilities:- Overseeing a community care house of 8 young asylum seekers and responsible for task delegation to 15 support workers.- Writing monthly reports, Incident forms and Care Plans to be submitted to The Australian Red Cross and The Australian Department of Immigration.- Regular communication with Team Leader and key stakeholders via phone, email and written reports.- Case Noting and auditing support worker case notes.- Co-chairing monthly staff meetings.- Participating in development and management of house budgets in conjunction with Baptist Care SA finance department.Professional Development:- Mental Health First Aid- Cultural Awareness training- Child Safe Environments Training- Non-Violent Crisis Intervention training- Leadership Foundations with Wunder Training- FRESH Sexual Health Training with SHINE SA- Working with Survivors of Torture and Trauma training

Responsible for weekly visitations to 10 disengaged young people in a number of primary, secondary and alternative education settings.Providing Case management and care plans utilising the Coaching Young People for Success & Restorative Justice models.Weekly communication with the young persons parents/caregivers, teachers, Re-Engage Team Leader and other stakeholders.Fortnightly report writing for stakeholders & funding bodies.Professional Development/Accreditation:- HolyOake DrumBeat Facilitator (The program is a flexible therapeutic music program that uses hand drumming to explore relationship issues)- Coaching Young People for Success(A youth coaching program focussing on a young persons aspirations on: Life, Career and school performance.)- Quarterly training at Re-Engage staff meetings in Restorative Justice practice.

Responsible for booking and facilitating seminars at churches and youth groups in South Australia.

6 Month Internship with Invisible Children; A non-profit that uses film, creativity and social action to end the use of child soldiers in Joseph Kony's rebel war and restore the LRA-affected communities in central and east Africa to peace and prosperity.Responsibilities:- Spending 2 weeks in Gulu, Northern Uganda to view the projects and interview scholarship beneficiaries to attain the most up-to-date information prior to commencing the tour in USA.- Booking and presenting a 40+ date film screening in venues around California, Utah & Nevada.- Visual Merchandising & Stock Inventory- Cash Handling- Daily use of Sales Force database- Regular communication with participants in the 'Schools for Schools' fundraising program.- Educating and answering questions from US citizens about 'The LRA Disarmament and Northern Uganda Recovery Act of 2009' bill which was in the process of being passed by USA congress.- Collecting and entering data from 250,000 petitions requesting for the USA government to become involved in the arrest of warlord, Joseph Kony & to pass 'The LRA Disarmament and Northern Uganda Recovery Act of 2009'.

Providing support for homeless young people in a residential care setting over a 24/7 rotating roster.Responsibilities:- Case Noting- Transporting clients to appointments and meaningful engagement activities.- Assisting in developing weekly food budgets and shopping.- Participation in fortnightly team meetings.

Casual Youth Worker 2007-2009Jumpstart into Life Project Officer - 2009Responsibilities:- Facilitating behavioural and drug and alcohol seminars in various high schools across South Australia.- Co-designing and facilitating ‘Jumpstart into Life’ a national government commissioned healthy living program for Australian high schools and alternative education centres.- Training Mission Australia staff throughout metropolitan and regional South Australia in delivering the ‘Jumpstart’ program.

Working in an inbound call centre for the second largest telecommunications company in Australia. Responding to billing enquiries from current customers about home telephony.Responsibilities:- Meeting weekly KPI's- Providing advice and answers to billing enquires about cable television, internet and home telephony.

Working full-time in a retail sales setting for home and business telephony products.Responsibilities:- Meeting weekly KPI's- Visual Merchandising- Cash Handling- Utilising POS equipment and software- Providing product advice and answering queries.