Chris Stepek Email & Phone Number

Eostar, Holland Mi

Holland, Mi

Holland, Mi.

• Handle initial support requests from customers via phone and e-mail• Deliver support to existing customers by investigating and resolving application errors, data discrepancies, and training opportunities• Document issues and requests in the help desk software• Develop knowledge of all Rutherford software through classroom-style training, customer site visits, and independent study• Create, modify, and analyze detailed analytical reports• Work with Functional Area Support Analysts to identify and propose low to medium-impact application changes and enhancements and liaise with customers on requirements gathering, updates, and user acceptance testing• Work with Business Support Specialists to attain mentoring on more complex issues; escalate to BSSs as needed• Mentor tier one Application Support Analysts on how to handle various support issues• Conduct web, in-office, and on-site trainings for new and existing customers• Perform quality assurance testing on all Rutherford software• Assist Project Managers and Project Leads with the implementation of new customers through report creation, trainings, and on-site support• Document software changes and tips on the wiki-based documentatio

Holland, Michigan

- Process eoStar (Route Accounting Software) support requests from Rutherford & Associates clients.- Assist with eoStar implementations for new clients and expanding existing clients.- Train new eoStar users to utilize the full functionality of the software. This includes the full range of employees, from executives and management to power users and end users.- Participate in quality assurance to constantly improve eoStar for Rutherford & Associates clients.

Greater Grand Rapids, Michigan Area

- Provide Level 3 Desktop Support for Business Systems- Coordinate Project Deployments of New Technologies and Systems at Local Sites- Be a Partner with the Business on How to Best Intergrate and Use New Technologies- Educate Users on Best IT Practices- Technology Management- Point of Contact and On Site Support for Networking Issues (Work with Nationwide networking Team to Resolve Issues)- Local Point of Contact for any Tecnology Related Issues and Questions the Business Has

Greater Grand Rapids, Michigan Area

- Provide Level 3 Desktop Support for Business Systems- Coordinate Project Deployments of New Technologies and Systems at Local Sites- Be a Partner with the Business on How to Best Intergrate and Use New Technologies- Educate Users on Best IT Practices- Technology Management- Point of Contact and On Site Support for Networking Issues (Work with Nationwide networking Team to Resolve Issues)- Local Point of Contact for any Tecnology Related Issues and Questions the Business Has