Christa Steunenberg Email & Phone Number

Uniondale, NY

Responsible for team that looks at improving organizational capabilities including facilitating company growth, customer loyalty, cost reduction, and improved efficiency, through the application of high-impact business process reengineering initiatives by documenting business requirements and process improvement solutions. Additionally, team is responsible.

Uniondale, NY

Responsible for improving organizational capabilities including facilitating company growth, customer loyalty, cost reduction, and improved efficiency, through the application of high-impact business process reengineering initiatives by documenting business requirements and process improvement.

Greater New York City Area

• Consultant @ TIAA - Senior Digital Program Manager, November 2017 to CurrentProvide direction and support for Mobile apps and Emerging Solutions to deliver on roadmap goals, improve internal processes and develop.
• Developed and executed a multi-phase process for standardizing Production User Acceptance Testing of TIAA mobile apps across multiple teams before submission to App Stores, ensuring an optimal customer experience.
• Created process for tracking and analyzing "voice of the customer" for mobile customers for satisfaction and dissatisfaction remarks to understand gaps with functionality and prioritize recommendations.
• Expanded metrics for Virtual Assistant and Live Chat functions to ensure goals are being met. New metrics have uncovered several system gaps negatively affecting performance results.

Greater New York City Area

• Consultant @ TIAA - Senior Digital Marketing Strategist, November 2015 to May 2017Provide diverse digital communications options for institutional and participant clients and effectively deliver reporting for.
• Developed and executed a digital system solutions to educate clients on Money Market Reform changes and the affect to their retirement plans that led to 75% of plan sponsors to review their plans and participates.
• Composed digital strategies included tutorials to guide individuals through mechanics of utilizing the My Account within the TIAA.org to process self-services transactions, web overlay messaging to designated.

Charlotte, North Carolina Area

• Directed multiple associates and the customer facing mobile banking app projects content to continue to drive the exceptional digital aspects of the company. Worked closely with inter-department areas including Product.
• Strategically analyzed "voice of the customer" for more than 17+ million mobile customers for satisfaction and dissatisfaction remarks to form functionality recommendations. Worked with technology to resolve app issues.
• Successfully created a tracking and aggregating process of over 300 daily customer comments for addressing any issues and designing new feature requests. Developed customer communication process through the Google Store.
• Controlled mobile vendor relationships and budgets, including annual renewals and yearly audits.
• Managed an elite team of 4 associates to deliver the bank's first downloadable app for Android, iPhone, and iPad, with more than 10+ million customers adopting the 8 mobile apps developed. Other high-profile.

Charlotte, North Carolina Area

• Provided leadership in improving project communications and operational readiness while creating integrated release tracking for two Programs – Anti-Money Laundering – Know Your Customer (AML-KYC) and Banking Center.
• Managed $19 million portfolio consisting of 50 risk related banking centers projects with a team of 18 associates.
• Provided AML Reporting Tool to remediate customer profile inaccuracies.
• Lead a team of 14 associates that successfully delivered $70 million multi-year program within a 3% budget variance to refresh hardware in banking centers in 19 states, consisting of 5k banking centers and 52k.
• Dramatically converted 10 states to new teller system and trained 10,000 tellers on the new and improved system.

• Led HR/Payroll Conversion Implementation team including development of implementation tasks, conversion strategies, and schedules. Provided delivery of cross-bank transactions, system enhancements, and procedure.
• Spearheaded team to auspiciously convert Bank of America associates to Fidelity systems.
• Trained and deployed coaches to 30 high profile banking sites to ensure a smooth transition to new procedures.

• Managed for the Retail bank the integration and conversion activities for high profile bank mergers. Improved project governance, cost control, delivery and reporting for Consumer Tech & Operations organization..
• Directed 45 cross-functional teams for three bank acquisitions to successfully convert systems, accounts, hardware, branding and procedures for a total of 860 branches, 2,050 ATMs, 3 Call Centers and divestiture of 400.
• Established Program Management Office for Consumer Tech & Operations.

Bachelors, Finance

Majored in Business Administration with a concentration in Finance.

As, Accounting

Majored in Accounting.