Cara Lecoure, Mba, Mph Email & Phone Number

Chicago, Il, Us

United States

-Supports several projects that benefit our field directors, field staff and customers on a daily basis -Provides a strategic point of view for improving processes that are already in place-Analytical work with tools such as Power BI and Microsoft Excel-Regularly utilizes Salesforce

-Assisted with re-recruitment and retention efforts for potential or current customers. -Served as an enterprise liaison to our accredited healthcare organizations for questions or concerns that may arise-Analyzed the various customer feedback and track various trends associated with this data -Used Salesforce regularly to internally track customer feedback, and to pull and analyze reports-Provided administrative support to the Chief Nurse Executive/Executive Vice President of Customer Relations

-Manages the social media accounts for the organization -Manages other social media interns and develops roles for them to better optimize social media presence -Works to improve the social media process for posting and interacting with other key stakeholders to ensure that now and moving forward, Seaside’s social media has a strong process in place to maximize their presence and spotlight the organization

-Drove and met sales goals both individually, and as a team-Extensive cashier and customer service experience-Recruited and trained employees-Kept track of upkeep and inventory management of the store-Handled various operational tasks for the store including: weekly damage control, inventory loss, markdowns, etc.-Worked on planograms/floor sets

-Managed various stores when store manager was unexpectedly away from the store -Managed scheduling for the store's staff -Oversaw recruitment and hiring for the store-Prioritized customer service both individually and as a staff-Managed store operations including budgeting, nightly and weekly paperwork, weekly damage control, register amounts and deposits, loss prevention -Allocated sales goals individually and as a staff, and coached under-performers -Extensive cashier and customer service experience-Managed planograms and daily visual merchandising within the store

-Greeted and assisted all guests, going above and beyond to fulfill guest needs -Extensive customer service experience-Answered and directed all calls to the organization's main phone line on a switchboard phone system-Worked with Microsoft Office with managing the organization's schedule -Monitored security cameras throughout the organization

Master Of Public Health - Mph

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Health Systems Management, Cum Laude

Activities and Societies: Health Systems Management Student Council

High School Diploma