Lead cross-functional teams to drive mission, retain dedicated employees, and manage $30M in operations for an organization that serves over 25,000 individuals annually.● Supervised 10+ employees including executive team members, directors, consultants, and contractors● Developed a program to align company compensation with industry standards and provided 35 benefits and a living wage, resulting in a dedicated company culture with a low workforce turnover rate● Evaluated performance… Show more Lead cross-functional teams to drive mission, retain dedicated employees, and manage $30M in operations for an organization that serves over 25,000 individuals annually.● Supervised 10+ employees including executive team members, directors, consultants, and contractors● Developed a program to align company compensation with industry standards and provided 35 benefits and a living wage, resulting in a dedicated company culture with a low workforce turnover rate● Evaluated performance of program services through market, long-term budget, and customer satisfaction analysis, resulting in 80% operational efficiency and improved divisional revenues● Aligned strategic plans and goals to ensure IT and facility systems across 125+ locations meet current and future requirements, decreasing downtime by 67% and increasing customer satisfaction by 12%● Advanced long-term real estate objectives through collaborating with third-party experts to establish efficient maintenance software systems and secure revenue for new and remodeled real estate● Developed and implemented “Partnership & Market Value Service” program to merge two legacy organizations and lobby for a market value rate, resulting in 64% increased revenue and 18 specialty organization partnerships● Collaborated closely with CEO to revamp revenue models and improve operating margins by 197% over 5 years Show less

Transformed operations by analyzing and addressing divisional weaknesses, including company morale, leadership, and employee benefits.● Collaborated with CEO to craft operational plans by identifying and achieving outreach and HR goals, resulting in company becoming the area’s employer of choice● Established a company culture of positivity and collaboration that achieved 90% employee satisfaction ● Directed short-term strategic plans to revitalize division by partnering with state… Show more Transformed operations by analyzing and addressing divisional weaknesses, including company morale, leadership, and employee benefits.● Collaborated with CEO to craft operational plans by identifying and achieving outreach and HR goals, resulting in company becoming the area’s employer of choice● Established a company culture of positivity and collaboration that achieved 90% employee satisfaction ● Directed short-term strategic plans to revitalize division by partnering with state entities, providing off-campus services, and improving internal relations, resulting in $6M in increased revenue in 2 years ● Instituted initiative to establish an open line of communication to customers, resulting in the addition of 4 new services, the closure of 6 low performance services, and improved community outreach Show less