- Utilized expertise in data mapping to define and maintain all mapping standards & best practices for organization, ensuring data consistency and accuracy while migrating four UIs into a unified platform.- Created beta & go-to-market processes and led internal & external product trainings resulting in a seamless go-to-market process for the company, allowing for faster product launches.

- Led the development and launch of Quality Attention post-bid and pre-bid solutions, resulting in an 85% increase in user engagement and a 50% boost in revenue.- Achieved monthly revenue growth exceeding $1 million by seamlessly integrating with key platforms such as Amazon, Twitch, & Google.- Saved potential losses exceeding $10 million by implementing effective management of sensitive silent releases.- Spearheaded the implementation of an efficient reporting process and dashboard, significantly expediting senior leadership decision-making.- Enhanced client integrations by 15% through the implementation of log level data reporting and enhancements.- Facilitated strategic discussions with senior leadership to expedite decision-making processes and proactively mitigate risks.- Coordinated partner off-sites with BD and Sales teams, resulting in more efficient conversations around integration requirements and future initiatives.

- Implemented agile best practices for 3+ scrum teams, resulting in improved cross-platform communication and workflow.- Led key company-wide product rollouts and initiatives, providing transparency on risks and dependencies.- Developed and communicated contingency and mitigation plans, reducing project delays by 25% and increasing team productivity by 10%.- Validated and updated all internal and external educational documentation before new product rollouts and system updates.

- Provided automated client-facing reporting and data feeds for Tier 1 clients, resulting in enhanced efficiency and a comprehensive library of resources.- Took ownership of large-scale triage/incident issues, facilitating quick and efficient resolutions.- Successfully scaled the San Francisco office from 4 to 20 employees while supporting both domestic and Asia-Pacific Client Services and Account Management teams.- Managed troubleshooting and custom reporting needs for domestic and Asia-Pacific Tier 1 clientele.

- Interviewed, on-boarded, and trained East Coast Agency Account Management team through a 300% growth of the department, and facilitated transition of existing clientele workload to new employees with no service interruptions- Led entire East Coast account list of over 30 agencies, aided Sales with all pre-Sales support, and supported all in-person client quarterly meetings, leading to quarter-over-quarter growth doubling business- Established and led weekly product educational training sessions for full New York office of 20+ employees resulting in stronger product knowledge across all departments and an internal award acknowledging my efforts