Charles Stokes Email & Phone Number

Washington DC-Baltimore Area

• Partner with Directors and VPs to help define our strategy and make sure teams’ deliverables are aligned.
• Work with leadership and team leads to define clear success criteria with metrics to validate our success.
• Serve as a communication hub for cross-functional teams. Work with teams to help coordinate multiple pro-jects and reconcile the interdependencies among them.
• Proactively raise risks and identify dependencies within and across groups. Ensure resolution of issues impact-ing successful execution of projects.
• Provide coaching around project planning, scheduling, tracking, and resource coordination.

Washington DC-Baltimore Area

• Support, manage, and influence continuous improvement of product development, data management, re-lease and triage processes.
• Work with leadership and teams to create a culture of transparency, partnership and a customer first mind-set.
• Jira Admin to facilitate project management standards and drive better visibility through portfolio manage-ment.
• Work with our Data Analysts to consolidate metrics from across the practice (Engineering, Product, Support, Customer, Sales/Revenue) into a central location for easier reporting and review.
• Drive a better understanding of our current customers by analyzing their behavior in app and creating a base-line of behavior.

Washington DC-Baltimore Area

• Responsible for the Release Management lifecycle from staging to deployment
• Communicated project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Identified risks that could delay the release and managed them, such that the scope scheduled, and quality of the release is not affected.
• Implemented continuous improvements to the release process.
• Maintained documentation related to procedures on build and release.
• Provided weekly updates on the release activities and status.

Washington D.C. Metro Area

• Responsible for the Release Management lifecycle from staging to deployment
• Communicated project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Identified risks that could delay the release and managed them, such that the scope scheduled, and quality of the release is not affected.
• Implemented continuous improvements to the release process.
• Maintained documentation related to procedures on build and release.
• Provided weekly updates on the release activities and status.

Arlington, Virginia

• Designed a new Jira project for the engineering team while collaborating with customer service team to line up a triage and development process that allows all teams to be more agile
• Developing E2E tests using cypress automation tool (JavaScript)
• Creating documentation for the QA onboarding and training processes
• Testing a wide variety of cloud resources (AWS, GCP, Azure) in many different environments

Washington D.C. Metro Area

• Responsibilities from Test Analyst position
• Lead QE on security panel project
• Develop and maintain test plans for multiple projects
• Develop and execute automated tests for specific and broad use cases (python, selenium, robot framework)
• Knowledge and use of version control systems (Git/SVN)
• Experience testing security and home automation hardware as well as UI, webservices and mobile applications (manual and automated testing)

• Executed tests, tracked and followed defects through the resolution process until fix was verified and closed
• Testing approaches included; white-box, black-box, positive/negative testing. Testing types included functionality, security, regression, UAT, and where applicable performance/stress tests
• Set up and maintained test environments
• Applied test methodology, engineering and product knowledge in certification of products
• Ensured the success of weekly software and web deployments

Olympia, Washington

• Data gathering/organization
• Use of planning software (Money Guide Pro, Morningstar)
• One-on-one client interactions

Bachelor'S Degree, Financial Planning And Services

High School