Charles Stokes Email & Phone Number

Washington Dc-Baltimore Area

• Partner with Directors and VPs to help define our strategy and make sure teams’ deliverables are aligned.• Work with leadership and team leads to define clear success criteria with metrics to validate our success.• Serve as a communication hub for cross-functional teams. Work with teams to help coordinate multiple pro-jects and reconcile the interdependencies among them.• Proactively raise risks and identify dependencies within and across groups. Ensure resolution of issues impact-ing successful execution of projects.• Provide coaching around project planning, scheduling, tracking, and resource coordination.

Washington Dc-Baltimore Area

• Support, manage, and influence continuous improvement of product development, data management, re-lease and triage processes.• Work with leadership and teams to create a culture of transparency, partnership and a customer first mind-set.• Jira Admin to facilitate project management standards and drive better visibility through portfolio manage-ment.• Work with our Data Analysts to consolidate metrics from across the practice (Engineering, Product, Support, Customer, Sales/Revenue) into a central location for easier reporting and review.• Drive a better understanding of our current customers by analyzing their behavior in app and creating a base-line of behavior.

Washington Dc-Baltimore Area

• Responsible for the Release Management lifecycle from staging to deployment• Communicated project-related tasks such as plans, timelines, requirements, etc. between different teams.• Identified risks that could delay the release and managed them, such that the scope scheduled, and quality of the release is not affected.• Implemented continuous improvements to the release process.• Maintained documentation related to procedures on build and release.• Provided weekly updates on the release activities and status.• Scheduled release readiness reviews before deployment and milestone reviews after each release.

Washington D.C. Metro Area

• Responsible for the Release Management lifecycle from staging to deployment• Communicated project-related tasks such as plans, timelines, requirements, etc. between different teams.• Identified risks that could delay the release and managed them, such that the scope scheduled, and quality of the release is not affected.• Implemented continuous improvements to the release process.• Maintained documentation related to procedures on build and release.• Provided weekly updates on the release activities and status.• Scheduled release readiness reviews before deployment and milestone reviews after each release.

Arlington, Virginia

• Designed a new Jira project for the engineering team while collaborating with customer service team to line up a triage and development process that allows all teams to be more agile• Developing E2E tests using cypress automation tool (JavaScript)• Creating documentation for the QA onboarding and training processes• Testing a wide variety of cloud resources (AWS, GCP, Azure) in many different environments

Washington D.C. Metro Area

• Responsibilities from Test Analyst position• Lead QE on security panel project• Develop and maintain test plans for multiple projects• Develop and execute automated tests for specific and broad use cases (python, selenium, robot framework)• Knowledge and use of version control systems (Git/SVN)• Experience testing security and home automation hardware as well as UI, webservices and mobile applications (manual and automated testing)

• Executed tests, tracked and followed defects through the resolution process until fix was verified and closed• Testing approaches included; white-box, black-box, positive/negative testing. Testing types included functionality, security, regression, UAT, and where applicable performance/stress tests• Set up and maintained test environments• Applied test methodology, engineering and product knowledge in certification of products• Ensured the success of weekly software and web deployments

Olympia, Washington

• Data gathering/organization• Use of planning software (Money Guide Pro, Morningstar)• One-on-one client interactions

Bachelor'S Degree, Financial Planning And Services

High School