Cheyenne Maltbie Email & Phone Number

Steered a team of 19-30 remote customer service representatives, image review agents, and soft collections representatives in a dynamic environment.Elevated customer satisfaction by leading team to exceed call quality goals, achieving over 90% consistently.Fostered team growth by implementing targeted coaching, enhancing individual performance and development. Optimized team efficiency by developing metrics aligned with client needs, improving service delivery.Pioneered process improvements, ensuring compliance and elevating team's adherence to KPIs for peak effectiveness.

Boston, Massachusetts, United States

Lead and oversee the execution of complex projects, ensuring alignment with organizational goals andobjectives.- Developed comprehensive project plans, including scope, timelines, budgets, and resource allocation, todrive successful project outcomes.- Directed cross-functional teams, fostering collaboration and synergy to achieve project milestones anddeliverables.- Implemented effective risk management strategies to mitigate project risks and ensure on-time and on-budget delivery.- Monitored project progress and performance metrics, providing regular updates to stakeholders andexecutive leadership.- Cultivated strong relationships with clients and stakeholders, serving as the primary point of contact forproject-related communications and inquiries.- Drove continuous improvement initiatives to enhance project management processes andmethodologies.- Mentored and coached junior project managers, providing guidance and support to develop their skillsand capabilities.

Orchestrated employee onboarding and continuous education, boosting sales and customer satisfaction. Devised strategic selling curriculum in collaboration with stakeholders, leading to a 17% global sales hike. Implemented SCORM content for online learning management, enhancing accessibility and progress tracking. Innovated diverse training methods, amplifying learning opportunities and program success.Streamlined departmental systems and procedures, increasing efficiency and productivity.Conducted regular training program assessments, ensuring continuous improvement and alignment with organizational goals.

Salina, Kansas, United States

Exemplified persuasive salesmanship, consistently exceeding monthly sales targets by 15%.Enhanced customer loyalty by providing accurate and timely information on products and promotions. Employed an innovative consultative sales approach to understand and cater to customer needs. Collaboratively contributed to team success, assisting peers in achieving service goals.Demonstrated authoritative knowledge in wireless technology, educating customers and increasing engagement.

To assist in developing and executing SAUW's marketing, media plans, and communications strategies to achieve the organization's community goals. This includes e-communications, print media, social media engagement, writing and editing of materials, graphic design, and event support.