 Build and maintain relationships with customers regarding their residential mortgage needs. Communicate with builder customers and the sales team to capture as many mortgage sales as possible. Analyze the financial profile of each customer to identify the right mortgage program and originate their application for credit. Collaborate effectively with colleagues as well as independently while performing processing duties. Meet or exceed backlog performance metrics as well as capture, customer service and compliance goals

 Displayed strong leadership skills while managing a team of employees to maximize their potential. Managed the annual business and strategized to accomplish branch objectives and desired metrics. Ensured all loan files met corporate and regulatory policies and procedures. Monitored loan pipeline and implemented control functions to manage loans in process. Managed sales, profit and loss, customer service and all steps related to origination, processing, closing and funding of a mortgage loan. Reviewed loan applications for accuracy and completeness, including interpreting credit report data, verifying employment history, and complex income calculations. Ordered required loan verification documents and conducted subsequent follow up with customers and internal contacts as needed. Proficient in managing automated loan processing systems, knowledge of credit policies and approval processes.

NMLS# 273668• Responsible for the administration and efficient daily operation of the branch office• Responsible for the management of the branch Profit and Loss• Achieve branch sales goals through new business sales, referrals and retention of account relationships• Responsible for recruiting, monitoring and mentoring employees• Participate in all the steps related to origination, processing, closing, and funding of a mortgage loan as needed

NMLS# 273668• Responsible for the administration and efficient daily operation of the branch office• Responsible for the management of the branch Profit and Loss• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationships• Responsible for recruiting, monitoring and mentoring employees• Participate in all the steps related to origination, processing, closing, and funding of a mortgage loan as needed.

NMLS # 273668 Began as Technology Manager (July 2004-May 2005) before being promoted to Loan Originator and Processor (May 2005-Jan. 2007) and then President/CEO (Jan. 2007-Sept. 2011). As President, led operations with more than $10 million in monthly sales and a team of 50 loan originators. As Loan Originator, built relationships with realtors, builders and financial service providers. As Processor, reviewed loan applications for accuracy and completeness, including interpreting credit report data, verifying employment history, and complex income calculations. As Technology Manager, established and implemented a lead-driven call center with customer acquisition and lead management software as well as the company website that included a user-friendly loan app.

 Participated as a subject matter expert of Land, Revenue, and Royalty Accounting, as well as Tax and Regulatory Reporting Systems. Managed team responsible for application support of Revenue, Royalty, and Land systems mainframe systems. Acted as project leader for several oil and gas revenue accounting system development projects. Analyzed client’s business requirements and processes for business improvement. Worked at building strong relationships with internal departmental contacts.