Charlene Stroman Email & Phone Number

Silver Spring, Maryland, United States

Silver Spring, Maryland

Provided assistance to workshop leaders by creating the monthly workshop activity calendar for the participants. Coordinated and executed weekly excursions into the community to satisfy participants goals. Provided direct personal care assistance to clients by assisting them with restroom alone as a team, needs and providing medication as a Certified Medication Technician.Direct personal care assistance to clients alone or as a team.Assisted and coordinated with supervisor to meet the various needs of participants.SELECTED ACHIEVEMENTS• Creating various strategies to support the needs of participants, who require the most attention.• Assisting other staff members regardless of department enclosures.

Silver Spring, Md

Temporary residential worker on nights and weekends.

Arlington,Va

Provided a strong foundation of customer service by displaying a jovial and confident speaking voice when assisting callers. Received incoming phone calls, and not only routed calls to staff, but also provided basic information about the company to clients and interested people. Neatly wrote callers name and place of business information to insure the call is properly received by correct staff member. Made sure all relief staff followed this procedure. To ensure customer service remained consistent.Greeted visitors to the office in a polite and professional manner. Alerted appropriate personnel that visitor has arrived and direct visitor to the proper waiting area, office or reserved meeting area. Arranged ground transportation for visiting speakers following meetings as needed. Maintained the appearance of the reception area, resource library and the main and secondary conference rooms. Reported any needed repairs or clean ups of mentioned office areas. Received all company shipments and picked-up United States delivered mail from company mailbox. Documented the arrival of packages and boxes large and small with own created courier log. Alerted the appropriate staff member for pick-up and personally delivered shipments to the offices of staff members on leave or vacation.Assigned clerical tasks and projects in work overflow situations. These duties included light typing, data entry, filling, research projects and post event surveys. Maintained the daily attendance and weekly business activity intranet page, and reserved conference rooms for meetings trainings and special events.Receptionist demonstrates the understanding of programs such as Siebel, Microsoft Office, and Wordpress 4.1. Willing to learn any other technology as it becomes available.Provided office support to the human resource manager by conducting weekly office supply inventory. Policed competitors websites for unauthorized advertising of company's exclusive speakers.

4920 Wyaconda Rd, Rockville, Md 20852

Assisted auction staff by screening and distributing calls to all departments. Announced all guest and clients. Distributed mail and courier packages to proper staff and departments. Assisted the business office with the basic filing of account and expense forms.Handled irate customers, by carefully listening to their issues, gathering information and submitting the information to the company client service director. Assist other staff members when needed, assuring continued customer satisfaction during low staffing times. Acted as a liaison for department related problems (Office equipment, department malfunctions, etc.)Between September 2002 and February 2003 this establishment was called Sloan's Auction and Appraisals. The business filed Chapter 13 bankruptcy then closed. They reorganized themselves now as Sloan's & Kenyon. They reside at 7034 Wisconsin Avenue, Chevy Chase, MD 20815.

Wheaton, Md

Received and processed referrals from Montgomery county clinical and community service providers regarding new clients. Scheduled client intake appointments within the office or within the community to be evaluated for various county medical and community services for the company assessment coordinator. Assisted program manager with monthly statistics and provided regular clerical support.Provided solid support to program and case management staff, when clients become psychotic in the office. Receptionist remained calm and notified the proper county emergency service authorities.Assisted staff during office move so that the office would resume regular operations without delays.Community Residences PEAK award for outstanding administrative service in the field of Mental Health.

Bachelor Of Arts, Mass Media/Television Production & Film

Certification, Historical Documentary Film

High School Diploma, Academics, 12Th

Activities and Societies: Volleyball, Civitan Club

High School, Academics

Academical complete grades 9-11