IT project cooordinator, driver of social media project; previously served as day-to-day liaison with SBA district and branch offices regarding workshops. Provided updates and information, coordinated logistics for 100 workshops/45 cities over five months; analyzed evaluation data, closed out each workshop with final documents, resulting in successfully planned workshops and exceeding the expectations of the SBA staff.

Project ManagerFacilitated all aspects of steady state lifecycle for three complex web-based tools generating annual revenue of $14B, interfacing with over forty global applications. Directed the work flow of 20 remote lifecycle and operations team members, consisting of regular employees, long- and short- term contractors, based in North America, Brazil and India.• Achieved high availability and customer satisfaction • Successfully completed corporate and internal… Show more Project ManagerFacilitated all aspects of steady state lifecycle for three complex web-based tools generating annual revenue of $14B, interfacing with over forty global applications. Directed the work flow of 20 remote lifecycle and operations team members, consisting of regular employees, long- and short- term contractors, based in North America, Brazil and India.• Achieved high availability and customer satisfaction • Successfully completed corporate and internal audits• Built cohesive relationships within the team and with other organizations. Considered “the glue” that kept the team working together.• Met increasingly aggressive financial targets • Consolidated and restructured organization of virtual teamrooms• Introduced concept of remote employee to tight-knit development/operations group by effectively managing life cycle.• Established and implemented standardized processes and procedures • Created time / cost efficiencies by redesigning existing method of reporting metric.  Show less

Established relationships with clients and related teams to meet staffing needs, provide quality service and exceed expectations.• Directed HR aspects of staff in 42 varied administrative positions in six locations • Realigned tasks resulting in cost savings.• Achieved high customer satisfaction by providing quality service, seeking feedback and being readily accessible to clients.

Analyst of Telecommunication services and costs.• Developed plan to utilize existing technology and reduce annual costs by $1 million.• Streamlined spreadsheet reporting of rates, volumes and final costs providing more complete and concise information