Cody Stumma Email & Phone Number

El Segundo, California, United States

Seattle, WA

• Apply for and renew licenses on behalf of the employees while ensuring compliance of company, state, and National regulations.
• Handle producer affiliations, address, name, state and status changes
• Communicate and build relationships with state regulators and team members around the country through expert communications and interpersonal skills to ensure operational success
• Create and design new procedures geared towards providing an easier and more streamlined process for applicants becoming licensed for the first time, while also providing an easier workload for other departments in the.
• Manage weekly status reports and assist with development of updating policies and procedures by following protocol and prioritization to optimize efficiency and automation by 15%

Redmond, WA

• Coordinated with publishers on their participation in merchandising efforts for digital products on the Nintendo Switch and Nintendo 3DS platforms.
• Analyzed and resolved publisher account issues while providing support for publishers throughout the launch and post-launch of their titles
• Provided support for developers and became a liaison between publisher and internal departments
• Assisted with the launch and marketing of Third-Party content in Latin America, allowing developers to expand into a new region to boost the sales of their title(s)
• Reviewed and approved required assets for digital software.

Redmond, WA

- Researched and resolved consumer issues regarding digital content and promotions, including but not limited to: moving purchases/titles, download codes, digital account changes.- Assigned roles to other members of the team, ensuring urgent issues are resolved swiftly and efficiently.- Provided internal support through chat to resolve unusual situations.

Bellevue, WA

Overland Park, Kansas

Serve Food, Wash Dishes, Prep Banquet Serving Area

Lawrence, Kansas

Delivering and Catering Food

Operate Cash Register, Provide Customer Service

Lawrence, KS

Helped set up and tear down lights, props, and sound for shows, concerts, and lectures.

Hoisington, Kansas

Operated Cash Register, Provide Customer Service, Stock Shelves (when needed). Worked until August 2008, and then again in the summer of 2009.