Manager, Visitor Engagement
Current• Managed daily operations, emphasizing visitor experience enhancement through effective team management and fostering a culture of creativity, learning, and exceptional customer service.• Proactively contributed to hiring planning and museum-wide initiatives within the Visitor Engagementdepartment, ensuring a cohesive and integrated visitor experience.• Developed and implement strategic plans for Visitor Engagementwhile driving improvements in visitor services and operational efficiency.• Implemented team development strategies aimed at boosting team motivation, well-being, and performance levels.• Developed and executed comprehensive store training to enhance staff performance and ensure alignment with organizational goals.• Maintained high standards of safety and guest satisfaction, promptly and effectively resolving issues to uphold the institution's reputation.