Carlos Sulca Email & Phone Number

Peru

Estados Unidos

Administration/Clearance Officer:-Ensures all guest arrival and departure documentation is promptly and accurately prepared, updated, and distributed onboard and to local authorities- Works efficiently with port officials to ensure we provide them with a suitable working area and hand over the correct guest paperwork is produced and handed over to the Port Agent and/or Port Officials to ensure the ship’s clearance is in a timely obtained.- Promptly prepares, processes, and transmits complete and accurate APIS and Landing Order files to CBP and U.S. Coast Guard; ensures all other files required for arrival and departure are handled in compliance with policies and HESS-MS. - Assist the Guest Services Director in coordinating the disembarkation process including, but not limited to, managing Logistics and distributing disembarkation information, and Customs and Immigration forms Night Manager:- Monitors the performance of all hotel Night Supervisors and Managers and their teams to ensure they consistently deliver excellent service. - Ensures all guest complaints are listened to and understood with empathy by all night staff; ensures staff shows genuine interest at all times. Ensures actions and responses are appropriate and in line with the Service Excellence philosophy.- Ensures staff swiftly and satisfactorily resolve all issues that occur during the night, and that follow-up contact is made with each guest at an appropriate time after the issue has been resolved Guest Services Supervisor:- Ensure that all Guest Services Officers are in compliance with company standards and procedures.Review of scores and comments.- Provide training and coaching to all Guest Services Officers .- Support the Guest Services team when dealing with challenging situations or guests.- Evaluate all Guest Services Officers; monitoring and scoring their performance.- Assist the Guest Services Manager in scheduling Guest Services Officers to optimize the use of resources.

Estados Unidos

Ocean Hospitality Officer- Work as liason between Head Office and the ship, monitoring the new system "OCEAN" and different applications onboard our vessels.- Report any incongruency in the new system shoreside in case all troubleshooting is not effective.- Balance Guest figures between old and new system.- Create and monitor dummy accounts for Executive Management for training and testing purposes.- Support the Ocean team corporate team while onboard.Junior Hotel Controller:- Support the Hotel Controller by partnering with the Inventory Manager to create and carry out a physical inventory routine for each location and analyze the inventory levels to ensure inventory counts are accurate.- Perform accurate spot checks of physical inventory held in the main Hotel storerooms, bars, bar stores and cellars, and designated revenue department storerooms as assigned by the Hotel Controller.- Assist the Hotel Controller in performing regular audits to ensure receiving, issues, and adjustment entries are being performed accurately and to company standards.- Assists the Hotel Controller in maintaining all cash auditing documentation and ensuring that all relevant documentation is prepared accurately.- Support shoreside audit team during all financial control audits being on hand at all times in accordance with Hotel Policies & Procedures.Customer Service Agent:- Always deliver customer service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.- Provide a positive first impression to every guest through a warm, welcoming greeting; always maintains a spotless and professional appearance.- Ensure all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.- Swiftly and satisfactorily resolve all customer service issues affecting a guest's cruise experience.

República Dominicana

República Dominicana

- Check-in and check-out hotel guests in a timely and professional manner.- Process all payments according to established procedures.- Welcome guests in a friendly, prompt and professional manner.- Register guests, issue room keys, and provide information on hotel services and room location.- Answer phones in a prompt and courteous manner.- Respond appropriately to guest complaints.- Make appropriate service recovery gestures in order to ensure total guest satisfaction.

San Isidro

- Check-in and check-out hotel guests in a timely and professional manner. - Process all payments according to established procedures. - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, and provide information on hotel services and room location. - Answer phones in a prompt and courteous manner. - Up-sell rooms when possible, to maximize hotel revenue. - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to: posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Respond appropriately to guest complaints. - Make appropriate service recovery gestures in order to ensure total guest satisfaction. - Book guest reservations for individuals that are requested either by phone or from within the hotel. - Process cancellations, revisions, and information updates on changes. - Revenue Management Trainee

Miraflores

- Encargado de reservas individuales y corporativas- Encargado de la caja chica del restaurante- Encargado de redes sociales del restaurante- Atender requerimientos del comensal

Miraflores

- Dar el briefing de turno- Organizar las zonas de trabajo con los meseros en turno- Reportar incidencias al administrador del local - Atender requerimientos del comensal

Estados Unidos

. Runner en el restaurante de especialidad "Sabatini's"- Mesero en el restaurante casual "Horizon Court Buffet"- Mesero en el restaurante casual "The Bar & Grill"- Encargado en el restaurante de oficiales- Mesero en el restaurante de oficiales- Mesero en el restaurante de empleados.

Hotel Revenue Management, Hotel/Motel Administration/Management, A

- Introduction to Hotel Revenue Management. - Forecasting and Availability Controls. - Pricing Strategy and Distribution Channels..

Data Analitics, A

On Demand Courses For Princess Cruises, Business/Corporate Communications

- Diversity and Inclusion at Work (ILRDI003OD1, ILRDI003OD2, ILRDI003OD3) - Aligning Employee Performance with Organizational Goals.

Administración De Hoteles

Education record