Chris Sullivan Email and Phone Number
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Customer Experience and Business Operations Executive with deep technical expertise, proven background in operations and rich financial prowess, successfully managing WW organizations and global P&L ($70MM+). Client Success and Strategic Services leader with a track record of transforming large-scale organizations to more effectively embrace shifts in the customer experience landscape and to evolve and optimize end-to-end operations (with emphasis on SaaS). Expert at managing international client portfolio, success, services and support practices, SaaS LAER strategies, negotiating/managing commercial business opportunities/partnerships and streamlining BPM/operations. Excel at partnering with all core business functions to significantly improve customer experience and increase customer ACV, CE rate, NRR and NPS while expanding market share and generating sustainable revenue and EBIT gains/growth. Career built on delivering realized customer value through client success and services delivery. A solid team builder with excellent financial and general management proficiency. Core competencies include:• Client portfolio management / Customer Success• Delivery Excellence and Project Governance/Controls • Customer Maturity, Value Realization and Outcome Delivery• Revitalizing Stagnant & Declining Sales• Go-To-Market and Sales Operations• Competitive Analysis, Positioning & Pricing• ROI, Value Proposition & Profit Optimization• Professional Services & Customer Lifecycle Management• KPI, Analytics & Financial Modeling• Major Account Development & Portfolio Management• Market Evaluation, Penetration & Expansion• Performance Enhancement & Succession Planning
Logiwa
View- Website:
- logiwa.com
- Employees:
- 139
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Vice President, Customer Success And SupportLogiwaMarietta, Ga, Us
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Chief Executive OfficerStealth Startup Dec 2023 - PresentStealth startup, privately funded - consumer SaaS.
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Full-Time ParentingCareer Break Apr 2021 - Dec 2023Personal break for family reasons.
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Senior Vice President, Customer Experience (Services, Support And Success)Ventiv Technology May 2020 - Apr 2021Atlanta, Ga, Us -
Vice President Of Customer OperationsBettercloud Oct 2019 - Apr 2020New York, Ny, Us -
Vice President Of ServicesAcoustic Jul 2019 - Sep 2019Conway, Arkansas, UsSpin-out from within IBM / assisted in the successful IBM divestiture and sale to Centerbridge (PE firm).Acoustic is the largest private marketing and analytics software company in the world. Responsible for the global Services organization, including Sales, Delivery (Consulting, Engineering, Support), Operations, technology and systems architecture, etc. -
Watson Customer Engagement Saas Services Strategy LeaderIbm Feb 2016 - Jul 2019Armonk, New York, Ny, Us -
Global Services Leader, Ibm Watson MarketingIbm Feb 2016 - Jul 2019Armonk, New York, Ny, UsExecutive leading global Services across Watson Marketing, within Watson Customer Engagement, comprised of five acquisitions and numerous organic organizations. Successfully manage global P&L and approximately 300 resources worldwide. Ensure the success of more than 1,200 customers across 80 countries.
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Vice President, Professional Services, Ibm Marketing CloudIbm Apr 2015 - Feb 2016Armonk, New York, Ny, UsResponsible for leading and evolving global Professional Services organization with focus on business growth and delivery and operational excellence. Organization consisted of technical consultants, marketing strategists, campaign managers, project managers and software engineers, serving both mid-market and enterprise customer segments.Key Accomplishments:• Increased ARR of services business by 400%.• Regularly achieved 100%+ of quarterly sales targets and revenue and margin responsibilities. Led sales cycle and closed largest services contract in company history (multiple times).• Served as WW lead Integration Executive (heritage Silverpop Services) for migration into IBM.• Introduced new, perpetual program management model and successfully sold/scaled to support largest customers.• Led initiative within IBM to reassess signings philosophy and accounting standards for SaaS services and restructure to the benefit of the business (accelerated rev rec to counterbalance incurred costs).• Introduced operational rigor into core business model enabling tighter controls to manage business, organizational performance and sales achievement.
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Director, Enterprise Services / Services Integration ExecutiveSilverpop, An Ibm Company Apr 2011 - Apr 2015Responsible for building and leading a global professional services organization in support of behavioral marketing adoption and product success within enterprise customer base and target accounts. Directly oversee Product Consulting, Account Direction, Partner Services / Managed Services and Sales Overlay organizations with indirect responsibility for all other services groups that support the enterprise.Served on the executive team responsible for selling Silverpop to IBM in May, 2014. Upon being acquired, appointed as leader to all integration strategy and execution in support of dissolving Silverpop and migrating into IBM.
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Principal Advisor, Product SolutionsSilverpop, An Ibm Company May 2010 - Apr 2011Responsible for working with internal organizations to deliver the highest quality customer experience and success, encompassing particular focus on sales, services, product development/rollout and operations. Serve as Executive in charge of customer-focused special projects. Represent Silverpop via public speaking outlets including webinars, conferences and partner events.
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Principal ConsultantSilverpop, An Ibm Company May 2007 - May 2010Primarily responsible for delivering high quality consultative services to clients with complex business and/or technical requirements. Gather requirements from business, marketing and technology groups, while delivering best practices, and develop project plan, pricing and schedule. Project management of all associated tasks and deliverables, ensuring successful delivery of on-time, on-budget engagements. Initially engaged early in the sales cycle for key opportunities to formulate our strategic position for RFPs and onsite meetings, and continue to play a primary role through subsequent implementations. Work extensively with agencies, data management companies, consulting firms and other related parties of such clients. Particular experience in industries such as automotive, consumer goods, agencies, retail, magazines and publication, music and entertainment and online services.
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Manager, Client SupportSilverpop, An Ibm Company Nov 2005 - Apr 2007Managed Client Support group, tripling the size of the staff during my tenure. Established lines of communication interdepartmentally to bring about resolution of customer problems. Served as senior most point of support/product/service escalations. Developed cross-departmental tactical response team that meets daily to resolve major issues of escalation.
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PresidentEclyptiq Apr 2000 - Nov 2005• Manage customer relationships (including international clients)• Sales and marketing• Consult on business implications of technology adoption, and technology rollout to support key business objectives• Website design and application development• Marketing tactics and client/vendor “touch” management• Design and implement SEO routines• Creation and integration of custom databases• Develop and deploy eCommerce solutions
Chris Sullivan Skills
Chris Sullivan Education Details
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Georgia State University - J. Mack Robinson College Of BusinessBusiness Management
Frequently Asked Questions about Chris Sullivan
What company does Chris Sullivan work for?
Chris Sullivan works for Logiwa
What is Chris Sullivan's role at the current company?
Chris Sullivan's current role is Vice President, Customer Success and Support.
What is Chris Sullivan's email address?
Chris Sullivan's email address is ch****@****ull.com
What is Chris Sullivan's direct phone number?
Chris Sullivan's direct phone number is +140494*****
What schools did Chris Sullivan attend?
Chris Sullivan attended Georgia State University - J. Mack Robinson College Of Business.
What are some of Chris Sullivan's interests?
Chris Sullivan has interest in Technology, Social Media, Facebook Api, Business Models, Business, Social Networks (Online), Education, Atlanta, Facebook Platform, Science And Technology.
What skills is Chris Sullivan known for?
Chris Sullivan has skills like Supply Chain Management, Sourcing And Procurement, Negotiation, Project Management, Pricing Negotiation, Cost Reduction, Supplier Evaluation, Contract Management, Disaster Recovery, International Business, Supply Agreements, Supplier Management.
Who are Chris Sullivan's colleagues?
Chris Sullivan's colleagues are Alper Rasim Çakır, Busra Atmaca, Erdem Serdaroğlu, Onur Arpacı, Volkan Tağal, Zeynep Demirel Tuncer, Elif Daysal.
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