Chris Sullivan Email & Phone Number

Marietta, GA, US

Stealth startup, privately funded - consumer SaaS.

Personal break for family reasons.

Atlanta, GA, US

New York, NY, US

Conway, Arkansas, US

Spin-out from within IBM / assisted in the successful IBM divestiture and sale to Centerbridge (PE firm).Acoustic is the largest private marketing and analytics software company in the world. Responsible for the global Services organization, including Sales, Delivery (Consulting, Engineering, Support), Operations, technology and systems architecture, etc.

Armonk, New York, NY, US

Armonk, New York, NY, US

Executive leading global Services across Watson Marketing, within Watson Customer Engagement, comprised of five acquisitions and numerous organic organizations. Successfully manage global P&L and approximately 300 resources worldwide. Ensure the success of more than 1,200 customers across 80 countries.

Armonk, New York, NY, US

• Responsible for leading and evolving global Professional Services organization with focus on business growth and delivery and operational excellence. Organization consisted of technical consultants, marketing.
• Increased ARR of services business by 400%.
• Regularly achieved 100%+ of quarterly sales targets and revenue and margin responsibilities. Led sales cycle and closed largest services contract in company history (multiple times).
• Served as WW lead Integration Executive (heritage Silverpop Services) for migration into IBM.
• Introduced new, perpetual program management model and successfully sold/scaled to support largest customers.
• Led initiative within IBM to reassess signings philosophy and accounting standards for SaaS services and restructure to the benefit of the business (accelerated rev rec to counterbalance incurred costs).

Responsible for building and leading a global professional services organization in support of behavioral marketing adoption and product success within enterprise customer base and target accounts. Directly oversee Product Consulting, Account Direction, Partner Services / Managed Services and Sales Overlay organizations with indirect responsibility for all.

Responsible for working with internal organizations to deliver the highest quality customer experience and success, encompassing particular focus on sales, services, product development/rollout and operations. Serve as Executive in charge of customer-focused special projects. Represent Silverpop via public speaking outlets including webinars, conferences.

Primarily responsible for delivering high quality consultative services to clients with complex business and/or technical requirements. Gather requirements from business, marketing and technology groups, while delivering best practices, and develop project plan, pricing and schedule. Project management of all associated tasks and deliverables, ensuring.

Managed Client Support group, tripling the size of the staff during my tenure. Established lines of communication interdepartmentally to bring about resolution of customer problems. Served as senior most point of support/product/service escalations. Developed cross-departmental tactical response team that meets daily to resolve major issues of escalation.

• Manage customer relationships (including international clients)
• Sales and marketing
• Consult on business implications of technology adoption, and technology rollout to support key business objectives
• Website design and application development
• Marketing tactics and client/vendor “touch” management
• Design and implement SEO routines