Crystal Sumlak Email & Phone Number

* Lead high-performing sales operations team, providing guidance, coaching, and mentorship to ensure a motivated and skilled workforce* Collaborate with cross-functional teams to analyze and optimize sales workflows* Develop and maintain comprehensive sales performance reports, enabling data-driven decision-making at both the operational and executive levels* Conduct regular analysis of sales data to identify trends, opportunities, and areas for improvement* Play a key role in forecasting sales targets by analyzing historical data, market trends, and pipeline information, resulting in accurate predictions and improved resource allocation* Foster strong relationships with sales, marketing, and finance teams to ensure seamless communication and collaboration* Follow sales policies and procedures, ensuring compliance with industry regulations and company standards

* Manage staff of 8 people in an office environment* Set up and oversee all centralized billing for Canada* Oversee National Account price list management* Delegate and prioritize tasks to ensure timely completion* Create and implement effective processes to ensure efficiencies

* Provide admin support for national team* Compile and analyze various reports* Oversee consolidated billing for national accounts* Work directly with clients to establish billing needs and clear up AR* Assist with training on processes, ERP and excel* Oversee price list management and creation* Calculate commissions and bonuses* Client research and analysis

* Organized and coordinated meetings for store/pharmacy managers* Pulled and analyzed sales reports for the district* Compiled any necessary information for the district/pharmacy manager* Trained pharmacy techs on merchandising* Organized pharmacy clinics for western Canada

* Organized and coordinated paperwork sent from head office* Implemented changes to prices on items throughout the store* Delegate and administer price changes to specific departments

* Hired and supervised a staff of 10-15 people* Constructed schedules for employees* Ordered merchandise for departments

* Hired and supervised a staff of 15-30 people* Establishing schedules for staff* Managing and training staff on procedures to run a till * Mentoring and motivating staff to have good customer service skills* Correspond with customers to handle complaints effectively and efficiently* Process customer returns and exchanges efficiently and professionally* Answer telephones and refer customers to the appropriate departments* Handle customer complaints in a professional and efficient manner* Provide excellent customer service