Amine S. Email & Phone Number

As a client success manager at Cisilion, a leading IT infrastructure provider, I leverage my technical skills and certifications in networking, Microsoft 365, and IT service management to deliver high-quality solutions that meet customers' needs and expectations. I have over two years of experience in this role, and over 5 years of experience in the IT industry.I am passionate about identifying improvement opportunities, resolving issues, and ensuring customer satisfaction. I have successfully implemented the ITIL framework and streamlined processes to achieve maximum operational efficiency and performance. I have also contributed to several significant projects, such as migrating a large client to a cloud-based platform, increasing user retention rate by 25%, and reducing service downtime by 15%. I enjoy working with a diverse and collaborative team of IT professionals, and I am always eager to learn new technologies and best practices.

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  Université Mentouri De Constantine

  Electronics