Suraj C Email & Phone Number

Experienced Veeva Vault Platform Administrator with a proven track record in optimizing life sciences operations through expert management of Veeva Vault Quality and Platform. Specialized in streamlining content management, enhancing quality processes, and implementing robust access control measures.Key strengths:• Content Management: Expertly optimize document lifecycles and workflows, reducing processing time while ensuring compliance and improving audit readiness.• Quality Processes: Proficient in streamlining CAPA, Change Control, Deviation, and Audit workflows, resulting in faster cycle times and enhanced regulatory compliance.• System Optimization: Skilled at troubleshooting complex issues, implementing lasting solutions, and translating business needs into efficient Veeva Vault configurations.• User-Centric Approach: Consistently maintain high user satisfaction through effective problem-solving and targeted training programs.• Access Management: Contributed to automating access provisioning, significantly reducing provisioning time and minimizing errors.Committed to leveraging Veeva Vault's capabilities to drive process improvements, ensure regulatory compliance, and support critical business operations in the life sciences sector. Adept at balancing technical expertise with a deep understanding of end-user needs to deliver solutions that enhance operational efficiency and maintain GxP compliance.Passionate about continuous improvement and staying at the forefront of Veeva Vault's best practices to drive organizational success.

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  Product Consultant - Veeva Vault Administrator

  Cognizant

  Dec 2020 - Present - Pune, Maharashtra, India

  • Expertly managed Veeva Vault's content (CMS) lifecycle, optimizing document workflows and metadatastructures to enhance searchability, streamline approvals, and ensure compliance, significantly reducingdocument processing time and improving audit readiness.• Streamlined quality management (QMS) processes in Veeva Vault, including CAPA, Change Control, Deviation, and Audit workflows by optimizing lifecycles and configurations to enhance traceability, reduce cycle times and improve regulatory compliance, resulting in more efficient quality operations and successful inspections.• Contributed to implementing automated access provisioning in Veeva Vault, validating security profiles, user roles, and permission sets, significantly reducing provisioning time and minimizing error rates compared to the previous manual process.• Spearheaded Identity & Access Management for Veeva Vault, resolving complex access issues across domains, optimizing security profiles, and implementing role-based access controls resulting in enhanced system security, reduced downtime, and improved compliance with data protection regulations.• Identified root causes of recurring software issues and conveyed insight to vendor teams, contributing to a significant decrease in customer-impacting incidents through proactive error analysis and clear communication.• Applied expertise in Veeva Vault to rapidly troubleshoot issues, decreasing resolution times while sustaining a 95% user satisfaction rate by thoroughly training end-users.• Developed and maintained a comprehensive knowledge base and documentation system for common Veeva Vault issues and solutions, enhancing team efficiency and enabling user self-service, significantly reducing support ticket volume and accelerating problem resolution times.• Collaborated effectively with cross-functional teams, demonstrating strong communication and teamwork skills.