• Expertly managed Veeva Vault's content (CMS) lifecycle, optimizing document workflows and metadatastructures to enhance searchability, streamline approvals, and ensure compliance, significantly reducingdocument processing time and improving audit readiness.• Streamlined quality management (QMS) processes in Veeva Vault, including CAPA, Change Control, Deviation, and Audit workflows by optimizing lifecycles and configurations to enhance traceability, reduce cycle times and improve regulatory compliance, resulting in more efficient quality operations and successful inspections.• Contributed to implementing automated access provisioning in Veeva Vault, validating security profiles, user roles, and permission sets, significantly reducing provisioning time and minimizing error rates compared to the previous manual process.• Spearheaded Identity & Access Management for Veeva Vault, resolving complex access issues across domains, optimizing security profiles, and implementing role-based access controls resulting in enhanced system security, reduced downtime, and improved compliance with data protection regulations.• Identified root causes of recurring software issues and conveyed insight to vendor teams, contributing to a significant decrease in customer-impacting incidents through proactive error analysis and clear communication.• Applied expertise in Veeva Vault to rapidly troubleshoot issues, decreasing resolution times while sustaining a 95% user satisfaction rate by thoroughly training end-users.• Developed and maintained a comprehensive knowledge base and documentation system for common Veeva Vault issues and solutions, enhancing team efficiency and enabling user self-service, significantly reducing support ticket volume and accelerating problem resolution times.• Collaborated effectively with cross-functional teams, demonstrating strong communication and teamwork skills.