Colin Surman possesses expertise in avaya, contact centers, managed services, unified communications, telecommunications and 22 more skills. Colleagues describe him as "Colin is a senior leader who has lead operational excellence across many functions and in different business verticals. Capable of top performance as an individual contibutor or in a leadership position. His focus is on successful customer outcomes and CSAT and his resiliance and ability to navigate complexity has been a significant factor in his success. Colin is commercially competant and is capable of augmenting sales strategies by delivering operational excellence, identifying oopportunities in existing customers and retaining customers. He has also built, trained and managed services delivery teams to great effect." and "Apart from being a great guy to work with, Colin has a practical, no-nonsense approach, backed by solid technical knowledge. It was a pleasure to work with him on various projects executed by EXTEL for Certacom."