Craig Susser Email & Phone Number

Neptune, New Jersey, United States

Provides personalized customer service to clients, assisting them in selecting appropriate cannabis products based on their needs and preferences.Educate customers on different strains, consumption methods, and potential effects of cannabis products.Ensure compliance with state and local regulations regarding cannabis sales, including verifying customer identification and maintaining accurate records.Manage inventory levels, restocked products, and maintained a clean and organized retail space.Processed transactions using POS systems and handled cash transactions securely.Participated in ongoing training and professional development to stay informed about new products, regulations, and industry trends.Collaborated with team members to achieve sales targets and provide a positive overall experience for customers.

Greater New York City Area

Manages and monitors the complete life cycle of e-Commerce order fulfillment within LightSpeed, (domestic and international) confirming that transactions are reflected and reconciled within the internal accounting system.Reconciles data between e-Commerce & accounting software to avoid missing information or discrepancies.Actively engaged in fraud detection by verifying the accuracy of the customer-entered information and validity of payment method prior to processing the shipment of product.Experience owning digital marketing dashboards, promo codes, e-mail calendars, etc.Ensures customer satisfaction regarding virtual shopping experience across all browsers and devices.Point person for all customer support related activities, including: main point of contact for global customer support, internal coordination according to specific customer care needs, manages and processes all returns/exchanges.Communicates effectively with all end-users with post-order complications, including order tracking and potential errors in product or delivery.Ensures all orders ship within the appropriate timeframe and prioritizes business needs accordingly.Manages internal ticketing system to ensure customer inquiries are responded to promptly.Coordinates details between order processing, vendors, finance, and marketplace managers to create seamless supply chains from point-of-purchase through product forwarding and reverse logistics.Follows up with vendors on product deliveries, out of stock issues, and pricing discrepancies.Assists the e-Commerce Director with ad-hoc project work.Populates and distributes daily activity reports to senior leadership.Works hand in hand with Wholesale Team to streamline work processes and optimize efficiency.Responsible for maintaining accurate fulfillment/reporting of stock requests sent to retail locations as well as press pulls for red carpet appearances.

Greater New York City Area

Provided exceptional customer service to all Gucci guests by creating an interactive shopping experience.Served customers in accordance with the Gucci selling ceremony.Advised clients on general trends in fashion, key developments in luxury market (change in company creative direction), and suggested inventory best suited on clients’ desired vision as well as store inventory levels.Built and strengthened relationships with clients through regular communication; routinely sought out and acquired low-inventory items for clients.Ensured qualitative monitoring and updating of client information internally, utilizing CRM software to fullest capabilities.Achieved individual and store goals by enhancing and developing the business through clienteling.Fostered open and constructive communication between team members, acted in the spirit of collaboration at all times, and proposed creative solutions that benefited the best interest of Gucci when conflicts arose.Managed and maintained the visual display of products in accordance with Gucci visual standards.Ensured the replenishment of product and conducted monthly physical inventory of merchandise.

Hoboken, Nj

Oversee all daily store operations from opening to closing proceduresPerform weekly sales analysis based on sales reportsMonitor sales levels to determine product volume adjustments, replenishments, and appropriationsManaged e-commerce related customer service issuesLaunched Social Media accounts and developed neighborhood outreach initiativesWorked with upper management on marketing, in-store mapping, and promotional strategiesMeet with Brand Representatives to determine the viability of new productsCreate, update, and maintain buy sheetsForecast product need and availability; review historical data; and follow through with purchase ordersAnalyzed purchase patterns data to reveal new CRM growth opportunities to enhance consumer spending

Fifth Avenue Flagship

Top selling specialist for Lacoste in North AmericaExcellent product knowledge gained through active participation in an intensive training program Maintained a successful client book Involved in sales, visual merchandising, and analysis of product sell-throughs.Identified areas of potential store improvement and assists management in achieving resultsConsistently exceeded both daily and monthly sales goals in an effort to meet the store quota

Greater New York City Area

Consulted with clients in the selection of styles and fabrics for made-to-measure suitsDetailed measurements of the clientProviding recommendations on style and fabric selections Excellent product knowledge gained through active participation in an intensive training program

New York, United States

Guided clients in safe exercise, taking into account individualized physical limitationsInstructor in group fitness Boxing classes Administered fitness assessmentsLicensed & Certified Personal TrainerSelf Defense/Boxing Instructor CPR/AED First Aid Certifications

Connecticut, United States