Carrie Woods Email & Phone Number

Humlebæk, Denmark, DK

Skin Care Territory Manager and Field Sales Trainer (FST)Sales Advisor Board (SAB) Member 2022/23100% Club x2

Humlebæk, Denmark, DK

President's Circle Award Recipient Two-time Center of Distinction Award RecipientIgnite Our Passion Award Recipient (Level 3 Top Tier)Program Director for the largest provider of advanced wound care services. Overseeing the day-to-day operations and business development for the Advanced Wound Care Center. Highlight of responsibilities include: Sole.

Irving, Texas, US

The Woodlands, TX, US

Colorado Springs, CO, US

Teaching marketing, management, leadership and general business courses.

Leeds, Yorkshire, GB

• As the Client Services Manager, I worked directly with the healthcare facility and physicians in implementing a new biological technology to the market -- Early Cancer Detection Test (EarlyCDT).
• Charged with developing the Client Services Call Center in support of physicians and patients nationwide for the launch of EarlyCDT.
• Designed and implemented highly efficient automated system supporting physicians and patients after hours.
• Developed marketing strategy to include an in-depth analysis of four market entries; accounting for 85-90% of client base.
• Customized marketing pieces including print, audio, online and multi-media advertisements including focus groups.
• Organized Client Relationship Manager (CRM) and collaborated with vendor in redesign.

London, England, GB

• Selected for the Newly Delinquent Customer Service Manager position to promote leadership within the department and inspire new Team Leaders. Areas of focus included organizational development, Precision Leadership.
• Achieved 112% of goal.
• Increased percent of interest collected for the department's loan extensions by coaching to the behaviors, implementing stretch goals and rewards.
• Managed customer complaint database. Responsible for investigating inquiries and developing responses for the Resolutions team; specializing in Attorney General inquiries.
• Significantly improved department's efficiency and customer focus by working with the Dialer Manager to implement specific campaign strategies, and challenging Team Leaders and Customer Service Representatives to set.
• Implemented controls for unauthorized transactions; significantly reducing the occurrences and payout.

• 2006/07 - Responsible for collectively endorsing quarterly/annual behavioral assessments for Customer Service Representatives and Team Leaders.
• 2007 - Lead panel member responsible for organizing written communications to senior leadership.

• Top ranking Customer Service Manager succeeding as a "turnaround specialist". Accountabilities included championing change, leading center-wide customer service initiatives, reducing losses, becoming #1 in.
• Managed vendor relations and initiated new pricing structure.
• Restructured auditing process to comply with business policies.
• Introduced new sliding scale goal feature. Customer Service Manager - Collections Support 5/2005 - 5/2007
• Department Manager for the following departments:
• Quality Assurance (E-Talk)

• Inspired to recreate a local women's conference modeled after the 2006 DCFS Women's Conference attended.
• Event Coordinator, created the two-day event agenda, prepared PowerPoint, and delivered townhall presentation.

• A company-wide initiative focused on superior customer service (internal/external); highlighting ROI from loyal customers.
• Received awards and accolades for commitment, passion, diligence, and creativity.
• Trained team of 15 Enablers to assist in conducting a four-hour training session for 500+ employees; including Bob Farrell's "Give'em the Pickle" series.
• Created proposal and received approval for celebrating first annual "National Customer Service Week". Shared best practice with other centers to roll-out.
• Designed team’s recognition plaques.
• Event Coordinator for award dinner.

• A company-wide initiative focused on launching a database for all employees to enter ideas.
• Managed database and editing process.
• Organized initial launch, created and delivered PowerPoint presentations, and led monthly meetings.

• Created and implemented specialized collections department to manage 26-30 day delinquent accounts.
• Coached team through the difficult task of moving from last place to #2 ranking; applying unique motivational techniques.
• Introduced new concept in tracking delinquent accounts using Excel's advanced applications.

• Established numerous center records for managing delinquent accounts in collections and customer service.

Omaha, Nebraska, US

Mba

Bsba, Finance

Real Estate License, Real Estate