Carrie Woods Email & Phone Number

Humlebæk, Denmark, Dk

Skin Care Territory Manager and Field Sales Trainer (FST)Sales Advisor Board (SAB) Member 2022/23100% Club x2

Humlebæk, Denmark, Dk

President's Circle Award Recipient Two-time Center of Distinction Award RecipientIgnite Our Passion Award Recipient (Level 3 Top Tier)Program Director for the largest provider of advanced wound care services. Overseeing the day-to-day operations and business development for the Advanced Wound Care Center. Highlight of responsibilities include: Sole responsibility for new patient referral growth and retention for outpatient wound care clinic; achieving 170% of goal. Working closely with the Medical Director and Clinical Manager to ensure center Key Performance Indicators (KPIs) are met. Accountable for department profit and loss (P&L), revenue cycle management, performance improvements, and creating strategic community education plans.

Irving, Texas, Us

The Woodlands, Tx, Us

Colorado Springs, Co, Us

Teaching marketing, management, leadership and general business courses.

Leeds, Yorkshire, Gb

As the Client Services Manager, I worked directly with the healthcare facility and physicians in implementing a new biological technology to the market -- Early Cancer Detection Test (EarlyCDT).• Charged with developing the Client Services Call Center in support of physicians and patients nationwide for the launch of EarlyCDT.• Designed and implemented highly efficient automated system supporting physicians and patients after hours.• Developed marketing strategy to include an in-depth analysis of four market entries; accounting for 85-90% of client base. • Customized marketing pieces including print, audio, online and multi-media advertisements including focus groups.• Organized Client Relationship Manager (CRM) and collaborated with vendor in redesign.• Assigned as Salesforce.com administrator.• Created and designed medical staff training manuals, brochures, blood collection kits, test requisition forms, sample collection instructions, FAQs, automated Email responses for Web site inquiries, and direct mail campaign.• Created and presented the Commercial Operations plan to the board of directors. Received accolades for comprehensive review.• Created Standard Operating Procedures (SOPs) for Commercial Operations and trained staff.• Managed vendor relations for most Commercial Operations functions.• Generated final test reports and communicated results to physicians.• Implemented controls for online communications in compliance with HIPAA regulations in communicating medical information.• Performed research and worked one-on-one with legal team in requirements for transporting bio-hazard material; including proper labeling, packaging and shipment.• Performed sales functions including delivering PowerPoint presentations on-site, sending follow up communications, prospecting, and making sales calls.• Simplified medical staff training; eliminating extensive travel by implementing the "GoToMeeting" application.

London, England, Gb

Selected for the Newly Delinquent Customer Service Manager position to promote leadership within the department and inspire new Team Leaders. Areas of focus included organizational development, Precision Leadership Training (PLT), motivational techniques, and creating developmental plans for new hire training and Team Leader development. • Achieved 112% of goal. • Increased percent of interest collected for the department's loan extensions by coaching to the behaviors, implementing stretch goals and rewards. • Managed customer complaint database. Responsible for investigating inquiries and developing responses for the Resolutions team; specializing in Attorney General inquiries. • Significantly improved department's efficiency and customer focus by working with the Dialer Manager to implement specific campaign strategies, and challenging Team Leaders and Customer Service Representatives to set higher customer service standards. • Implemented controls for unauthorized transactions; significantly reducing the occurrences and payout. • Conducted AON testing and behavioral based interviews. • Delivered new hire presentations. • Event Coordinator for vendor relations including Western Union. • Prepared and delivered a proposal to Center Manager for Six Sigma training; nominated for Six Sigma Master Black Belt Program. • Collaborated with a colleague and direct manager on implementing a standard promotional process; personally developing a point system that could be used throughout the center.

• 2006/07 - Responsible for collectively endorsing quarterly/annual behavioral assessments for Customer Service Representatives and Team Leaders. • 2007 - Lead panel member responsible for organizing written communications to senior leadership.

Top ranking Customer Service Manager succeeding as a "turnaround specialist". Accountabilities included championing change, leading center-wide customer service initiatives, reducing losses, becoming #1 in customer service, managing vendor relations, and becoming top 10 in Best Places to Work.Customer Service Manager - Skip and Fraud 1/2007 - 5/2007 • Managed vendor relations and initiated new pricing structure. • Restructured auditing process to comply with business policies. • Introduced new sliding scale goal feature. Customer Service Manager - Collections Support 5/2005 - 5/2007 • Department Manager for the following departments: • Quality Assurance (E-Talk) • Dialer Management (AVAYA) • Exceptions – Accident Health/Credit Life, Litigation, Confiscation/Impound Units/Repossessions. • Achieved highest ranking for Quality Assurance critical behaviors out of four call centers. • Applied public relations and marketing experience to offset established negative perception of Quality Assurance department. Designed coaching jerseys and business shirts for the Quality Assurance Managers. Printed slogan "Coaching to Commitment" on the shirts in the shape of a stamp to resemble a stamp of approval. • Selected as center Project Lead for the Business Literacy team. • Launched “The Goals in Focus” (TGIF) initiative and directed Quality Management team in creating educational activities such as "the call of the week" recognition program; improving center quality scores and awareness. • Selected as a member of the executive hiring panel. • Conducted focus groups and compiled data to support a positive approach to monitoring, scoring, and providing feedback to ensure quality assurance. • Developed first behavioral based action plan.

Inspired to recreate a local women's conference modeled after the 2006 DCFS Women's Conference attended. • Event Coordinator, created the two-day event agenda, prepared PowerPoint, and delivered townhall presentation.

A company-wide initiative focused on superior customer service (internal/external); highlighting ROI from loyal customers. • Received awards and accolades for commitment, passion, diligence, and creativity. • Trained team of 15 Enablers to assist in conducting a four-hour training session for 500+ employees; including Bob Farrell's "Give'em the Pickle" series. • Created proposal and received approval for celebrating first annual "National Customer Service Week". Shared best practice with other centers to roll-out. • Designed team’s recognition plaques. • Event Coordinator for award dinner.

A company-wide initiative focused on launching a database for all employees to enter ideas. • Managed database and editing process. • Organized initial launch, created and delivered PowerPoint presentations, and led monthly meetings.

• Created and implemented specialized collections department to manage 26-30 day delinquent accounts. • Coached team through the difficult task of moving from last place to #2 ranking; applying unique motivational techniques. • Introduced new concept in tracking delinquent accounts using Excel's advanced applications.

• Established numerous center records for managing delinquent accounts in collections and customer service.

Omaha, Nebraska, Us

Mba

Bsba, Finance

Real Estate License, Real Estate