I am a business operation and development professional with over 15 years of experience in Event, I.T and internet industry. I have spent more than 12 years as a regional role in the technology segment specialise in content delivery network (CDN) ,cloud products, SaaS before I founded my own business which is focusing on wedding planning and event decoration.Actively involved in product marketing, sales strategy planning for B2B and B2C market, product requirement and management, customer technical support, business metrics mining, customer communication and company day to day operation (leadership/ team culture /recruitments/ compliances/ finance and tax)Passionate, articulate , meticulous, and get things done; execution is the key.
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Managing DirectorYellow Leafz Sdn Bhd Jan 2021 - PresentKuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaFounder of YellowLeafz, a Malaysia based creative team in event planning, event decoration and interior styling. Oversee and accountable to the company P&L , Sales, Marketing and Daily Operation. YellowLeafz is being featured as Malaysia Top Wedding Planners multiple times by reputable online media (source can be found at Media section). Instagram - https://instagram.com/yellowleafz_malaysiaFacebook - https://facebook.com/yellowleafzWebsite - https://yellowleafz.com -
Vp CdnOnapp Mar 2018 - Dec 2020Petaling Jaya, Selangor, MalaysiaLeadership and People Management• Lead OnApp KL entity - product team, engineering team, sales team and finance team.• Align all teams to share the same business goal and work towards it• Promote transparent, open, honest and two-ways communication• Helping team members to overcome problems and goal setting to unleash respective hidden potential. Company Operation• Accountable for KL division Profit and Loss • Oversee department operations of engineering, product, sales, finance and HR• Division budgeting, cost control and revenue analysis• Ensuring key performance indicators are in place and division targets are metSales, Marketing and Product Management• Accountable the P&L for 3 major products: CDN Software, Accelerator and CDN.Net• Drive the sales of product developed and product growth forecasting• Equip sales team with product knowledge and identify right customer segment • Actively participate in product requirement, project management and go to market strategy• Facilitate metrics collection to assist product and engineering teams to make data-driven decision• Customer relationship building to ensure customer’s business successfulness and customer happiness• Attending trade shows and seminars to connect with industry experts and potential prospects.Cross Functional• Collaborate with management, marketing, finance and sales team in headquarter (UK) to ensure smooth execution of product launching, marketing campaigns and sale operation • Contribute to product marketing materials for example websites information, online/offline brochures, online social media marketing campaign and post, video contents creation and blog posts writing.• Assist account management team in head quarter to ensure customer happiness, manage customer expectation and commercial up-sell• Ensure Level 1, 2 and 3 customer support team in U.S and U.K capable in handling support for products built in KL entity. -
Operation Manager, CdnOnapp Jul 2011 - Feb 2018Petaling Jaya, Selangor, MalaysiaCompany Operation• Division budgeting, cost control and revenue analysis• Oversee departments of finance, tax, human resource, and procurement• Liaise with company secretary and tax agent for statutory, financial and tax compliance• Ensuring key performance indicators are in place and production targets are met.• Participate in hiring process to ensure the candidate fits into company cultureCross Functional• Actively participate in business model, product requirement and go to market planning.• Lead Level 3 customer support team (base in Ukraine) for CDN, Anycast DNS and OnApp Accelerator product• Facilitate metrics collection to assist engineering team to make data-driven decision• Customer relationship building and ensure on client business successfulness. -
Operation ManagerAflexi Sdn Bhd Jul 2008 - Jul 2011Kuala Lumpur, MalaysiaAflexi was acquired by OnApp in August 2011.http://www.cdn-advisor.com/aflexi-joins-onapp-for-providing-cdn-solution/Company Operation - Oversee the Finance/HR/Operation/Support team- Liaise with Company Secretary, auditors and tax agent- Monitor company monthly full set of account- Forecast of division budget- Government funding application- Company new hiring- Company policiesBusiness/Commercial Operation- Business goals and direction- Business strategy and commercial planning- Business performance measurement/reporting- Product/features brainstorming and requirements draftingSales and Marketing: - Sales strategy and marketing campaign- Clients conversion -
Lecturer - Engineering DepartmentKbu International College Jul 2007 - Jul 2008Kuala Lumpur, MalaysiaGive lectures on the following modules: (a)Physics(b)Advance Mathematics(c)Electrical Instrumentation(d)Electrical software simulation, (e)Communication skill(f)Fundamentals of Computing(g)Final year project for Diploma and DegreeCourse Coordinator for Foundation of Engineering:(a) Student Consultation(b) Academic timetable Scheduling(c) Collaboration with partner universities(d) Education fair & road show
Chang Sheng Yap Education Details
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Electrical Power -
Electrical And Electronics Engineering
Frequently Asked Questions about Chang Sheng Yap
What company does Chang Sheng Yap work for?
Chang Sheng Yap works for Yellow Leafz Sdn Bhd
What is Chang Sheng Yap's role at the current company?
Chang Sheng Yap's current role is Sales Passionate.
What schools did Chang Sheng Yap attend?
Chang Sheng Yap attended University Of Newcastle-Upon-Tyne, University Of Sunderland.
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