Carolina Cabezas-Tadesse Email & Phone Number

Montgomery Village, Maryland, United States

Provide business support to clients in artistic fields. Duties include:- Assisting customers with strategic planning by researching potential business opportunities, potential marketing opportunities, and targeted customer groups. - Helping customers to improve professional branding by drafting contracts, researching legal requirements for business operations, and providing recommendations for improvement in operations.- Ensure businesses do not exceed their monthly budgeted amount… Show more Provide business support to clients in artistic fields. Duties include:- Assisting customers with strategic planning by researching potential business opportunities, potential marketing opportunities, and targeted customer groups. - Helping customers to improve professional branding by drafting contracts, researching legal requirements for business operations, and providing recommendations for improvement in operations.- Ensure businesses do not exceed their monthly budgeted amount on expenditures by creating a budget tracker for various business expense categories, as well as the collection and compilation of monthly expenses reports using expensify, and creating reports letting staff know the status of their targeted budgets. - Create invoice package to be submitted to the office of the Deputy Mayor of Planning & Economic development in DC by compiling all expense information from the contracting organization. - Ensure that client is in compliance with DC government small business vendor verification requirements by completing necessary forms and ensuring that all subcontractor forms are signed in a timely manner. Show less

Provide support for all benefit related activities, as well as general HR support. Duties include:Managed the employee wellness program. Activities include finding providers/vendors for our wellness activities, negotiating prices, reserving areas/rooms to conduct wellness activities. Saved organization an excess of $10,000.00 by providing quality control measures for our benefit enrollments, as well as ensuring accuracy and timeliness of bill payments.Increased employee knowledge of… Show more Provide support for all benefit related activities, as well as general HR support. Duties include:Managed the employee wellness program. Activities include finding providers/vendors for our wellness activities, negotiating prices, reserving areas/rooms to conduct wellness activities. Saved organization an excess of $10,000.00 by providing quality control measures for our benefit enrollments, as well as ensuring accuracy and timeliness of bill payments.Increased employee knowledge of available benefits by creating trainings detailing benefits available, and accurately addressing all benefit related inquiries.Improved communication channels by increasing use of e-mail to our field staff, as well as develop a quarterly wellness newsletter. Improved efficiency of benefits administration by rolling out and creating training material for self-service application for all employees (including field employees), and organizing/execution of open enrollment events.Administer FMLA, paid and unpaid leave. Show less

Provide daily support to over 10,000 current and past employees, Human Resources staff, and interested applicants. Duties include:• Facilitating current and past employees ability to get loans, future employment, and governmental help by quickly and accurately completing employment verification forms. • Assisting in the investigation and resolutions of employee grievances by attending meeting with management, staff and union representatives, analyzing employee/management versions of… Show more Provide daily support to over 10,000 current and past employees, Human Resources staff, and interested applicants. Duties include:• Facilitating current and past employees ability to get loans, future employment, and governmental help by quickly and accurately completing employment verification forms. • Assisting in the investigation and resolutions of employee grievances by attending meeting with management, staff and union representatives, analyzing employee/management versions of events, and translating when necessary• Collecting preliminary information for prospective applicants in the Northern Virginia region. • Enabling quick and easy access to employee information by digitizing and organizing personnel files. Show less

Rockville, Maryland

Provide daily support to customers in the branch and over the phone, and keep branch operations smooth. Duties include:• Form and maintain business relationships with customers by providing excellent customer service to all customers• Increased customer satisfaction and branch revenues by opening accounts, performing account maintenances, explaining products terms and conditions, accurately performing teller transactions, and ensuring that the ATM stays in functioning order… Show more Provide daily support to customers in the branch and over the phone, and keep branch operations smooth. Duties include:• Form and maintain business relationships with customers by providing excellent customer service to all customers• Increased customer satisfaction and branch revenues by opening accounts, performing account maintenances, explaining products terms and conditions, accurately performing teller transactions, and ensuring that the ATM stays in functioning order. • Increased customer knowledge of business partners by informing them of business relationships, scheduling appointments for partners and translating Spanish to English when necessary.• Ensuring that Branch stays operative by ordering all supplies necessary for daily functioning, and conducting/assisting with monthly audits.• Ensuring that staff reach and maintain sales goals by keeping track of our weekly and biweekly sales, keeping management informed of our progress, and assisting colleagues in the referral process. Show less

Riverdale, Md

Answered customers’ inquiries in regards to their personal and business accounts. • Received consistently strong centralized monitoring scores by ensuring banks policies and procedures were followed while servicing calls and providing customers with thorough knowledge of bank product and services. • Efficiently serviced an average of 1,629 calls per month, by quickly and thoroughly answering customer's questions in a friendly manner

M.S. In Interdisciplinary Management, Management & Business

B.A., Economics