• Led 3-4 tours weekly for groups of 15-20 visitors, showcasing Carnegie Mellon's campus and history.• Hosted engaging virtual events and discussion panels to promote the university's brand stories.• Participated in weekly meetings to enhance visitor experiences and ensure high satisfaction levels.

◦ Secured $100,000 in funding by compiling and analyzing online census data to uncover critical statistics and craft data-backed grant proposals; launched data collection campaign via surveys and social media to support grant needs assessment◦ Improved community accessibility by automating resource registration processes, rebuilt the website and implemented SEO optimization, created a 311 reporting page, and launched a newsletter for over 500+ residents.◦ Organized 100+ attendee Juneteenth Community Day and Community Playground Grand Opening, featuring Pittsburgh Mayor Ed Gainey, other state representatives, and local organizations