- Responsible for all aspects of technology servicing customers across the country.- Provide technical leadership and guidance across cross-functional teams.- Responsible for vendor management, negotiating contracts and ensuring effective performance.- Build and manage a remote team fostering a creative and innovative culture.- Responsible for managing large scale projects and migrations.

- Provide leadership for Engineering guiding the advancement and evolution of our products and services.- Responsible for the planning, provisioning, installation, monitoring, and management of high volume carrier grade TDM and IP networks across the United States- Serve in a sales engineer role attending executive level customer meetings, providing demos, answering questions, and writing statements of work.- Responsible for purchasing, system administration and support of production application servers running standard, proprietary and custom applications in physical, virtual and cloud-based environments- Work directly with customers building long-term relationships from application design to implementation and support.

- Senior level Engineer responsible for all voice network gateways, applications and related systems.- Experienced managing and supporting carrier-grade telephony platforms including Sonus Networks class 5 suite and SBC’s, Broadview Silhouette Hosted PBX, 2600Hz Kazoo Hosted PBX, Bicom Systems PBX, Asterisk PBX and Freeswitch PBX- Maintained and supported multiple switching facilities throughout the US.- Deployed and supported multiple virtual and container environments including VMWare and Docker.- Experienced senior level Linux/Solaris based system administrator.- Developed internal and external web and backend applications integrating multiple systems to facilitate a single portal for provisioning, monitoring and troubleshooting using NodeJS, MeteorJS and Python.- Experienced with the Python based orchestration software, Ansible.- Served in a sales engineer role attending executive level customer meetings, providing demos, answering questions, and writing statements of work.

- Geographically independent manager, motivator and leader to a diverse group of Engineers.- Senior level Engineer responsible for all voice network gateways, applications and related systems.- Responsible for the planning, provisioning, installation, monitoring, and support of ISDN/PRI, SS7/ISUP and VoIP circuits in a Sonus Networks telephony environment.- Configured and support high volume least cost routing on Sonus, TransNexus and OrcaWave platforms.- Authored front and back end applications to facilitate corporate provisioning, monitoring and troubleshooting of network elements.- Work directly with customers from application design to implementation and long term support.

Maintain a next generation VoIP circuit to packet network.

Effectively diagnose, prioritize, and communicate network and system issues between engineering and operational teams.

Engineered systematic solutions to mitigate customer downtime resulting in greater customer satisfaction and retention.

Conducted and assisted in on-going technical training sessions for customers of a resedential internet service.Authored help systems to aid in developing "self-servicable" customers.Developed training sessions to develop colleague skills on alternative computer platforms.