Chrystal Taloma Email & Phone Number

Los Angeles, Ca, Us

St Petersburg, Florida, United States

-Supports administrative tasks related to Large Group sales and retention of group business for Health, Dental, Vision, and Life products-Assists Sales team and Sales Agents with preparing necessary documents related to group enrollment-Knowledge of Florida Blue operational systems such as Siebel, RBMS, Sellpoint-Prioritizes and organizes workload accordingly-Efficiently prepares documents for Underwriting to approve large group client installation

Evaluates and analyzes new group and renewal business which includes Medical Underwriting questionnaires, approved Plan/RX combinations, agent fee, agent coding, recommend divisional set up, proof enrollment summary, audit of enrollment spreadsheet and applications for missing data and coordinate with group contact for submission of missing data. Directly accountable for final rating calculation and collection of new group premium for all lines of business (Health, Dental, Vision, etc.) Proficient utilization of Operational systems; RBMS, Siebel, and SellPoint to assist with the resolution of customer and group contact issues. Also accountable for coordinating the resolution of the issues presented by the Sales representatives, Field Service Representatives and Sales Management.

Tampa, Florida, United States

Answer and direct incoming calls to available agent. Provide exceptional customer service via telephone by demonstrating courtesy, active listening, and empathy in each interaction. Document each interaction completely and accurately. Effectively and efficiently responds to clients requesting general information and inquiring to schedule appointments.

Remote

Quickly responded to incoming calls and chats. Provided exceptional customer service via telephone/chat by demonstrating courtesy, active listening, and empathy in each interaction. Documented each interaction completely and accurately. Provided technical and troubleshooting resolutions to customers while working on tax returns. Utilized creative thinking and resources to effectively resolve customer issues.

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.Maintains patient accounts by obtaining, recording, and updating personal and financial information.Protects patients' rights by maintaining confidentiality of personal and financial information.Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.Verifies member plan eligibility and benefits.Obtains prior authorizations for outpatient physical therapy and outpatient radiological services including, but not limited to: MRI, CT, Nuclear Med services.

Tampa/St. Petersburg, Florida Area

Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.Protects patients and employees by adhering to infection-control policies and protocols.Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.Maintains records by recording and filing physicians' orders and prescriptions.Contributes to team effort by accomplishing related results as needed.

St. Petersburg, Fl

•Greets and assists customer by coordinating and selling merchandise that effectively meets and exceeds his/her needs. •Achieves selling standards and goals on a consistent basis to increase productivity. •Processes sales/return transactions promptly and efficiently. •Assists in maintaining store's presentation and store recovery.

St. Petersburg, Fl

•Provide an emotionally and educationally supportive environment for children ages two to five years old. •Work with the teaching team in a professional manner creating lessons and an environment that meet the Early Learning Standard. •Team with parents, co-teachers, and other staff members to provide to best support for the children in the classroom through sharing information in a professional and confidential manner. •Adapt teaching methods and instructional materials to meet students' varying needs and interests.

•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •Process customer orders/changes according to established department policies and procedures. •Provide timely feedback to the company regarding service failures or customer concerns. •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. •Contributes to team effort by accomplishing related results as needed.

Greater Los Angeles Area

• Ensure fairness and safety among young athletes (6-18 yrs old)• Mentor young athletes in the game of basketball.• Promote leadership and control of a competitive match.

• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

Van Nuys, Ca

• Provide a timely, efficient, and considerate customer experience.• Operate cash register and manage drawer.• Assist customers with purchases and transactions.• Handle and serve quality food in timely manner.

Bachelor Of Arts (B.A.) Biology, Biology/Biological Sciences, General

Activities and Societies: Women's Basketball, Women's Softball, Student Support Tutor

Education record