As the global senior program manager, I spearheaded a multi-year transformation and digitization effort that unified the sales and services organization onto the Dell Sales Application platform. This move streamlined seller experiences, bolstered customer and partner relationships, and significantly improved operational efficiency. I oversaw program governance and global communication strategies, ensuring alignment with organizational goals and facilitating effective decision-making and project management.

Led transformative digital initiatives for Schwab Advisor Services, notably addressing form issues with DocuSign, leading to a 50% reduction in sprint backlogs. Directed agile scrum teams to fortify components crucial for client experiences, executing a strategic roadmap for seamless integration and robust data availability. Collaborated closely with teams to enhance platform capabilities continually.

Successfully oversaw the transition of the BMO Rewards Loyalty program to the MasterCard MRS platform, alongside launching new digital capabilities for customers. Achieved project completion within a year, aiming for significant cost reductions and projecting over $40 million in revenue benefits over five years. Additionally, led the integration project for a new network product launch, leveraging a $40 million budget to target benefits surpassing $65 million over nine years.

Spearheaded a Finance transformation project, collaborating with diverse stakeholders across various lines of business. Implemented process changes that yielded substantial results within the initial 6 months of implementation: a remarkable 25% reduction in cycle time, alongside a notable 20% decrease in journal entries and overtime. Additionally, fostered enhanced collaboration among different pillar groups, underscoring a significant improvement in organizational synergy and operational efficiency.

Accountable for managing the P&L of the Canada cosmetics business, overseeing revenues of approximately $85 million and a marketing spend budget of $35 million. Recognizing an opportunity to optimize the category markdown and returns process, initiated a re-engineering project. Implemented rigorous control checks on returned products compared to customers' debit notes, leading to insightful data analysis. This strategic approach resulted in over $1 million in savings within the first year, highlighting a significant achievement in cost optimization and operational efficiency

Spearheaded and innovated the pilot launch of a standard cost forecast work process and reporting system in Latin America, achieving remarkable success. This initiative paved the way for the widespread adoption of a similar process and reporting system across Asia, Europe, and North America, alongside the establishment of a new shared services service line to bolster support for business units. Notably, this project led to a significant reduction in cycle time, from 13 weeks to just 4 weeks, showcasing a substantial enhancement in operational efficiency. Additionally, played a pivotal role in shaping the Cost Forecast Governance framework, contributing key insights into operational process metrics, thresholds, and templates, thus facilitating streamlined operations and informed decision-making across the organization.

Provided strategic leadership and oversight to global service centers in Costa Rica, the UK, the Philippines, and China, with a focus on Internal Controls, Audit, and SAP Security. Through targeted training, collaboration, and aligning objectives, significantly improved internal audit scores from 2 to 8 in just 2 years. Led a successful SAP security redesign project for accounts payable, eliminating all profile access conflicts within a year. Mapped and designed new SAP profiles for account payable users and defined new operational process metrics to enhance overall efficiency and alignment with strategic objectives.

Led process improvement initiatives that significantly enhanced team efficiency. Achievements include boosting month-end balance sheet reconciliation scores from 80% to 99% and reducing delinquent accounts from 60% to 0% within the first 6 months of implementation.