Chris Tate Email and Phone Number

As an Account Manager at Canva, I am proud to have achieved 130% of my quota in Q1 2024 and 135% in Q2 2024. My role focuses on fostering strong customer relationships and driving business success through strategic use of Canva's products. Key responsibilities include:Customer Relationship Management: Serve as the primary point of contact for clients, understanding their needs and providing effective solutions.Strategic Consultation: Develop tailored strategies to maximize the use of Canva’s products, helping clients meet their creative and business goals.Training and Education: Conduct comprehensive onboarding sessions, workshops, and webinars to educate clients on Canva's features and best practices.Account Expansion: Identify opportunities for growth within existing accounts, proposing and implementing plans to increase usage and value.Renewal Management: Oversee the renewal process, ensuring high retention rates through exceptional service and engagement. Negotiate contracts and address concerns to maintain long-term partnerships.Onboarding and Implementation: Facilitate smooth onboarding experiences, customizing the process to fit each client’s specific requirements and goals.By leveraging my expertise in customer relationship management and strategic consultation, I empower clients to fully harness the power of Canva, driving their creative success and satisfaction.

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• Launched over 40 OTF studio’s internationally and domestically in a presales environment, and opened with over $100,000 in monthly revenue Day 1.• Train franchisees, managers, and front desk staff to operate a 700+ member fitness studio.• Provided leadership and daily direction to the sales and group personal training teams growing membership by 100 members a month.• Executed a lead generation / marketing strategies plan to increase fitness program sales and promote health and wellness benefits associated with a healthy lifestyle.• Hired, trained, and scheduled all staff members to generate a great overall environment and mission, which translated into member satisfaction and retention.

As Studio Manager, my responsibilities include creating and fostering an extraordinary member experience while developing the one-of-a-kind Culture. I am responsible for hiring, training and developing our outstanding Sales and Service Team as well as our Industry Leading Coaches. I also manage the overall Studio Operations as well as Sales and Retention. • Launched OTF Orange County studio in presales environment, and opened with over $80,000 in monthly revenue Day 1.• Managed all operations for a 800+ member fitness studio.• Provided leadership and daily direction to the sales and group personal training teams growing membership by 100 members a month.• Executed a lead generation / marketing strategies plan to increase fitness program sales and promote health and wellness benefits associated with a healthy lifestyle.• Hired, trained, and scheduled all staff members to generate a great overall environment and mission, which translated into member satisfaction and retention.

I ensure that all assigned clubs within a district provide the industry’s best member experience, exhibit a team driven environment, and achieve financial success. My major emphasis is to recruit, hire, train and develop a diverse, high performance team of club managers that delivers on company goals and reflects its values. Ensure that managers create and maintain a service culture at all clubs within the district. Set operational goals and priorities for all club managers and responsible for attainment of district targets (e.g. revenue, profit, turnover and retention).Responsible for the performance management of the district as required to maintain company standards and financial results.Responsible for the hiring and development of the district team with particular emphasis on club leadership positions.Recommends staffing changes, additions, special pricing, promotions and facility remodels to owners and regional support.Provides guidance on the district operating budget and approves discretionary expenditures (within set guidelines) for all clubs within the district.

Responsible for communicating and upholding company standards and leading by example for delivering the Chuze Fitness promise; manage a clean, friendly and well maintained club. Ensure that team leaders create a culture of service and team members consistently execute the service promise.Acts as the key point of accountability for club financial performance and the club experience.Responsible for the successful attainment of club targets (e.g. member service, cleanliness, revenue, and retention).Models team expectations by interacting and observing members / team members, checking the details of member experiences, making recommendations and proactively solving problems.Executes against a budget with specified revenue, expense, profit, and headcount amounts, and leads the execution of company programs and policies at the club.Ensures that a standard operating platform is tailored to market conditions and reflects the Chuze Fitness corporate values, programs, and SOPs.