Courtney Trott Bouton is a Hotel Operations Associate at OmShera Holdings. Colleagues describe them as "Ms.Courtney Trott was an intern at the Hampton Inn & Suites of Corolla, NC from May through August of 2014. As the guest services manager at the property, I worked with Courtney during our peak summer season in which we experience high levels of guest interaction in a high pace work environment each year. Courtney started her time with us with having previous experience, allowing her to excel in her position. Throughout her internship, Courtney showed much growth; her willingness to learn and the ability to overcome challenges proved her to have a continuous work ethic. I watched Courtney show professionalism, compassion, and create a proactive line of communication with staff and management. I found one of her greatest strengths was to be relatable and good-natured when dealing with our guest. Courtney has the ability to connect with people from different ethnicities and cultures from around the world. Her commitment to success and exceptional guest services makes her a great candidate for any position in the hotel industry. Donald G. Strickland II" and "I am writing this letter in support of Ms. Courtney Trott. I have known Courtney now for just over a year primarily as her instructor in a leadership and supervision class and then as her academic internship supervisor, where she interned with the Hampton Inn in Corolla, NC. Overall, I found Courtney to be a dedicated, mature, and conscientious student. Throughout her internship Courtney displayed a willingness to go above and beyond. Her internship supervisor evaluated her highly and provided some excellent testimonies regarding her performance. Her supervisor consistently referred to her work ethic, ability to build strong relationships with other staff while setting appropriate boundaries, and her ability to problem solve. I feel that Courtney is fully committed to any challenge, both academic and non-academic. She balances her academic studies with a wide array of volunteer and work experiences. Courtney’s main strengths are her dependability, work ethic, professional demeanor, a team player, and an amiable personality. I see these strengths translating over to a number of work settings. I also see her as being a tolerant and patient individual who will be respectful of a wide array of abilities – an important trait in the hospitality industry where you are dealing with a diverse array of individuals."