Charles Caine Email & Phone Number

Detroit, Michigan, Us

Joined Samaritas to lead their IT department and establish technology as an enabler to those providing front line services. Established SLAs, reduced IT spend, and enhanced customer satisfaction.● Implement ITIL best practices through staff training and implementation of RemedyForce service desk.● Negotiated and implemented new EHR (MyEvolv) SaaS system for our mental health team.● Developed and executing on Cloud First plan and migrated all services and servers to Azure.● Trained development staff on Azure & M365 Power platform and released modern workflow apps to organization.● Developed security program and implemented NIST and CIS practices reducing incident rates 80%.

95877 Bezons, Fr

Recruited as McLaren Healthcare’s first CTO in a fully outsourced IT environment. McLaren Healthcare is $5B integrated health network consisting of 14 hospitals, ambulatory surgery centers, imaging centers, an employed primary care physician network, commercial and Medicaid HMOs, and home health care and hospice. Lead the outsourced infrastructure teams and ● Lead the EMR stabilization plan covering 7 instances of McKesson Paragon. Improved uptime and response times over 20%● Improved security posture by implementing critical security solutions including a SIEM, Two Factor Authentication, Privileged Access Management (PAM) solutions● Oversaw major infrastructure redesign including active directory consolidation, server standardization, storage consolidation, and mobile device management● Negotiated and implemented $3M Microsoft Enterprise Agreement covering over 20,000 devices● Interim Account Executive for 11 months responsible for delivering $120M in IT and Revenue Cycle services

My team and I were merged into Beaumont Health’s IT team and asked to build and lead Beaumont’s first Enterprise Data Management team. Successfully formed the 10-member team, selected and implemented BI technologies, built a data warehouse using Epic EMR data, and deployed key hospital dashboards using Qlik and Business Objects tools. Moved to the Infrastructure team to improve Beaumont IT service management processes and led the Database, end-user computing, application development, and communications teams.● Lead IT Service Management process improvement measures including Incident Management, Problem Management, and Change Control.● Designed and lead Project Management practices with in-house developed PPM system● Negotiated and implemented Beaumont’s Health Information Exchange (HIE) and Lab Connectivity solutions. Implemented Michigan’s first Immunization registry via the Michigan Great Lakes Health Connect HIE.

Healthcare startup needed a seasoned IT executive to build and deliver scalable cloud-based facilities enterprise system (FES), the integration of Oracle 11i applications, Maximo maintenance software (CMMS), ADP HR, and the Lotus Notes groupware suite. Eventually asked to expand responsibilities and lead the IT, procurement, service vendor management, and process improvement group, consisting of 23 individuals and a $2.5M budget.● Reduced headcount (25%) and budget (15%) while improving IT effectiveness and customer satisfaction● Negotiated pricing arrangement to deliver FES application services to Grady Hospital.● Responsible for $50M MRO and construction project purchasing team for Beaumont Hospital● Wrote real-time workflow-based expense management system in Lotus Notes integrated with Oracle 11i Finance.

Recruited to oversee software development of airline airport management system for new America West terminal in Phoenix, AZ. During successful 11-year career in the manufacturing sector I had developed a broad range of technical and industry knowledge and skills contributing to the success of Perot Systems as it grew from 500 employees to over 7,000. Started with Perot Systems as a senior programmer and through a series of promotions became a senior account manager known for a unique ability to bridge technology and business issues.● Lead the development of IT Strategies for three large multi-national corporations● Project managed rapid WEB site integration project during merger of two large automotive suppliers within three months● Assisted first IS organization in achieving ISO9001 certification

Addressing the application of information technology across major business functions and worked to document and apply information technology as a strategic asset. Participated in the analysis of applying advanced principles across multiple disciplines and functions. Successfully completed the IT Strategy aligning the IT division with VW business strategy. Process involved working with C-level VWoA business unit leaders to formulate and document the business strategy. Worked on planning and developing data warehouse initiative and account quality and project tracking policies and procedures.

Member of account management team responsible for international infrastructure teams including WAN, LAN, Phone, UNIX, Novell Admins, PC Support, Lotus Notes Admins & Developers, and IT Security. Managed personnel in US, UK, and Germany. Responsible for hiring, firing, salary administration, team building, and contract management. Part of management team awarded first North American ISO9000 Ticket quality certification.

Reporting to Kelsey-Hayes CIO, handled many high profile projects and assignments including: Documented processes using IDEF and Action Workflow software. Built and Managed team to deploy 1600+ Lotus Notes licenses, servers, and communication gateways. Developed and managed the development of various workflow applications including those key to Kelsey-Hayes gaining QS-9000 certification. Managed the connection of Kelsey-Hayes to the Internet and assisted with deploying Internet services (Web, FTP, SMTP). Analyzed and documented various manufacturing, quality, and financial processes. Wrote technical reports for CIO concerning various leading edge technologies and products. Made presentations to senior management in US and Europe concerning the application of client-server technology to business solutions.

Manager of Infrastructure Group responsible for WAN, LAN, and PC support. Responsible for defining and implementing an infrastructure support organization including first and second line support for network and end user computing. Responsibilities included defining and selling program development, LAN design, and support services to various Kelsey-Hayes groups. Project leader responsible for PC application and network support. Responsible for development and implementation of PC based plant floor and office automation systems. Managed conversion and implementation of plant floor computerized maintenance management system (CMMS).

Senior technical team member. Wrote network communications library for plant floor production instruction system. System used to display axle build information to work stations on plant floor. Library written in C using named pipes and IBM mailbox library. Functions allowed PC DOS and OS/2 applications to communicate over IBM Token Ring Network via NetBIOS.

Led and assisted America West personnel through requirements, development, testing, and implementation of airport automation software. System included the integration of Flight Information Display System (FIDS), LED Signage (LEDS), and Westinghouse ALC and UTS20 terminal emulation. The software was written in C using Libraries from Microsoft, C-Worthy, and dbVista. System ran on IBM and AT&T PCs on an IBM token ring network.

Master Of Business Administration - Mba, It Management

Bs, Computer Science